Fekade Moges
St. Paul
Summary
Experienced with managing day-to-day operations and ensuring seamless workflow. Utilizes strategic planning and problem-solving to enhance operational efficiency. Strong understanding of team dynamics and project coordination.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operational Coordinator
Assured Care Home Health Services
06.2024 - Current
- Reduced costs with effective management of budgets, vendor negotiations, and resource allocation.
- Trained new staff members in company policies, procedures, and best practices for optimal performance.
- Developed relationships with external partners to promote collaboration opportunities that further organizational objectives.
- Implemented quality assurance measures to maintain the highest standards in service delivery across all functions.
- Managed project timelines and milestones to ensure on-time completion of deliverables.
- Ensured compliance with industry regulations by maintaining accurate records and documentation.
- Conducted regular audits of systems and processes to identify inefficiencies or inconsistencies which could be addressed through corrective actions.
Case Manager
Easter Seals of Northern ARC
08.2006 - 04.2017
- Observing the preparation and serving of food
- Maintaining inventories, adhering to food safety regulation
- Allocating resources
- Administering payroll and ensuring customer service satisfaction
- Marketing and advertising for the restaurant
- Developed a relationship with the public by providing the best quality food
- Managed 30 employees
- Served more than 100 people on weekends and 150 to 250 customers on weekdays
- Controlled inventory of food on a weekly basis to minimize food cost
- Created marketing strategies to track existing and new customers
- Marketing sales and advertising
- Promoted a team atmosphere
- Conduct weekly meetings with staff and employees
- Set up training sessions with waiter and waitress
- Managed and scheduled staff
- Set budgets and analyzed restaurant expenses
- Weekly sale and expense analysis
- Truck orders and inventory controls
- Employee hiring and training
Supervisor
Fort Wayne State Developmental Center
10.2002 - 01.2006
- Provided organization and leadership skills, and worked within a team environment
- Delivered outstanding service and customer service, by assisting clients promptly and courteously
- Assisted in the development, implementation, documentation, and reporting of daily living, and behavioral and training activities, as determined by the individual support plan
- Coordinated, integrated and monitored each individual’s active treatment programs
- Administered or assisted with prescribed medications
- Protected clients through vigilant care and continuous awareness of their activities
Manager
Addis Ababa Restaurant
09.1997 - 06.2001
- Recruited, trained and supervised staff
- Developed a staff rotational schedule
- Planned menus
- Ensured compliance with licensing, hygiene and health and safety regulations
- Promoted and marketed the business
- Oversaw stock levels and ordered supplies, as needed
- Achieved restaurant operational objectives, and contributed information and recommendations to strategic plans and reviews
- Met financial objectives for restaurant by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
- Controlled costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality preparation
- Avoided legal challenges, by conforming to the regulations of the Alcoholic Beverage Commission
Education
Master’s Degree - Business Management
Indiana Wesleyan University
04.2016
Bachelor’s Degree - organizational Leadership and Supervision
Indiana University Purdue University Fort Wayne
Fort Wayne, IN05.2014
Skills
- Appointment Coordination
- Client Relationship Management
- Team Management
- Staff supervision
- Team Training
- Performance monitoring
- Customer relationship management
Certification
CPR and First Aid
Awards
- 05/01/14, Honor Student Awards at Indiana Purdue University
- 02/01/12, Certificate of Awards from Junior Achievement of Northern Indiana
Competencies Interests
Band 6; intermediate competence, Microsoft Office Suite/Word, Outlook, Excel, Basketball, Soccer, Football, Cooking, Tennis
Timeline
Operational Coordinator
Assured Care Home Health Services
06.2024 - Current
Case Manager
Easter Seals of Northern ARC
08.2006 - 04.2017
Supervisor
Fort Wayne State Developmental Center
10.2002 - 01.2006
Manager
Addis Ababa Restaurant
09.1997 - 06.2001
Bachelor’s Degree - organizational Leadership and Supervision
Indiana University Purdue University Fort Wayne
CPR and First Aid
Master’s Degree - Business Management
Indiana Wesleyan University
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