Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Goffin

Elk River

Summary

Professional with strong organizational skills and effective time management. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs. Focused on team collaboration and achieving results, ensuring reliability and flexibility. Proficient in calendar management, communication, and problem-solving, bringing detail-focused approach to every task.

Overview

19
19
years of professional experience

Work History

Specialty Scheduling Assistant II

CentraCare Health System-Heart & Vascular Center
07.2014 - Current
  • Scheduling duties including; working closely with nursing to maintain appropriate provider schedules; monthly patient recall management; enter and submit new patient referrals; maintain in-basket messages; handle incoming calls.
  • Assist in scheduling follow-up appointments; schedule testing while following insurance guidelines; maintain scheduling work queues; maintain incoming and outgoing faxes.
  • Reduce scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
  • Answer incoming calls; facilitate physician to physician calls; transfer and take messages for nursing; handling incoming emergency calls effectively and efficiently in accordance with specific procedures.
  • Working knowledge of EPIC and Microsoft Office/Word/Excel.

Receptionist Supervisor

CentraCare Health System-Heart & Vascular Center
06.2018 - 01.2019
  • Supervisor for scheduling at the Heart Center Clinic. Create work schedules; conduct yearly reviews; performance improvement reviews; create and maintain daily scheduling workflows; create workflows to improve and maintain scheduling/nursing relationship; create and maintain spreadsheets using Microsoft Word; conduct monthly scheduling meetings.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for specialty scheduling positions.
  • Improved team performance by conducting regular training sessions and providing constructive feedback to scheduling staff.

Patient Representative

University Of Minnesota Physicians
08.2013 - 06.2014
  • Greet patients and register appointments; answer telephone and direct calls; schedule procedures such as: MRI, joint injections, CT, etc.; prepare insurance prior authorizations for the surgery scheduling team; prepare billing reports, organize incoming faxes, and distribute to the appropriate provider; maintain and clean lobby.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

Patient Representative

Fairview Health Services
09.2008 - 06.2013
  • Patient scheduling; answer phone; take messages for primary care physicians; transfer calls within the clinic and hospital; enter forms into patient records (ex: FMLA, medical equipment orders, immunization requests); fax patient release of information forms and prescriptions; maintain incoming and outgoing faxes; maintain clean lobby, etc.
  • Implemented effective problem-solving techniques to resolve patient concerns promptly.

Registrar

Minnesota Gastroenterology
07.2006 - 04.2008
  • Clinic reception desk.
  • Greet and check in patients; chart preparation; answer telephone; make follow-up and lab appointments; mail duties; maintain clean lobby, etc.
  • Previous knowledge of NextGen and Excellian.

Administrative Assistant

Hennepin Faculty Associates
04.2006 - 06.2006
  • Clinic reception desk.
  • Answer telephones and direct calls; greet patients and meet their needs and requests; pre-register all new patients for clinic appointments and ensure appropriate insurance coverage; prepare referrals as needed; prepare the next day's schedules for clinic patient appointments; maintain all patient, doctor and clinic schedules; provide other clerical support when necessary.

Education

High School Diploma -

St. Francis High School
St. Francis, Minnesota
06.2003

Skills

  • Scheduling Coordination
  • Microsoft Products (Outlook, TEAMS, Excel, Word)
  • EMR/EHR
  • Strong Communication
  • Patient Education
  • Data Entry
  • Maintaining confidentiality
  • Deadline management
  • Appointment scheduling
  • Critical thinking
  • Teamwork and collaboration
  • Problem-solving

Timeline

Receptionist Supervisor

CentraCare Health System-Heart & Vascular Center
06.2018 - 01.2019

Specialty Scheduling Assistant II

CentraCare Health System-Heart & Vascular Center
07.2014 - Current

Patient Representative

University Of Minnesota Physicians
08.2013 - 06.2014

Patient Representative

Fairview Health Services
09.2008 - 06.2013

Registrar

Minnesota Gastroenterology
07.2006 - 04.2008

Administrative Assistant

Hennepin Faculty Associates
04.2006 - 06.2006

High School Diploma -

St. Francis High School
Felicia Goffin