Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Jensen

Saint Cloud

Summary

Dynamic Health Unit Coordinator at CentraCare – St. Cloud Hospital, recognized for enhancing patient satisfaction through effective communication and teamwork. Proficient in EPIC EHR and Microsoft Office, I excel in multitasking and process improvement, consistently supporting operational excellence and fostering a collaborative environment.

Overview

14
14
years of professional experience

Work History

Health Unit Coordinator

CentraCare – St. Cloud Hospital – Birth Center
Saint Cloud
04.2014 - Current
  • Serve as a central communication hub for the Birth Center unit, ensuring smooth information flow between patients, families, nursing staff, and providers.
  • Greet and assist patients, families, and guests with professionalism and empathy, supporting a positive and inclusive environment.
  • Manage incoming and outgoing telephone communications, relaying messages and coordinating care with accuracy and urgency.
  • Organize, update, and maintain patient charts and documentation to ensure compliance with medical and privacy standards (HIPAA).
  • Perform essential administrative and receptionist duties to support daily operations, including appointment coordination, supply ordering, and documentation management.
  • Contribute to staff support by facilitating communication, resolving minor conflicts, and participating in the orientation of new team members.
  • Collaborate with multidisciplinary teams to improve unit workflow, enhance patient satisfaction, and maintain high operational standards.
  • Recognized for reliability, adaptability, and a consistent focus on fostering teamwork and patient centered care.

Sales Representative

Best Buy
Saint Cloud
08.2011 - 04.2014
  • Delivered exceptional customer service and exceeded sales.
  • Trained new employees on sales protocols, point-of-sale systems, and customer engagement strategies.
  • Managed inventory restocking and merchandising for product displays.
  • Strengthened problem solving and communication skills in a dynamic retail environment.

Education

Bachelor of Science - Marketing

University of Minnesota – Crookston
05.2025

High School Diploma -

Foley High School
Foley, MN
05.2012

Skills

  • Orientation support
  • Employee communication
  • Confidential information handling
  • EPIC EHR system
  • Microsoft Office Suite
  • Google Workspace applications
  • Office management
  • Process improvement
  • Team collaboration
  • Interpersonal communication
  • Multitasking skills
  • Time management
  • Customer service excellence
  • Adaptability and initiative

Timeline

Health Unit Coordinator

CentraCare – St. Cloud Hospital – Birth Center
04.2014 - Current

Sales Representative

Best Buy
08.2011 - 04.2014

Bachelor of Science - Marketing

University of Minnesota – Crookston

High School Diploma -

Foley High School

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Felicia Jensen