Felicia Smith
Saint Paul
Summary
Dynamic General Manager with a proven track record at EZ Corp., excelling in market growth strategies and team leadership. Expert in operational efficiency and inventory management. Successfully successfully implemented sales strategies that boosted revenue and enhanced customer satisfaction. Committed to staff training and development. Fostering a high-performing team culture.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
EZ Corp.
Saint Paul
03.2021 - Current
- Managed daily operations and team members in a fast-paced retail environment.
- Developed and implemented sales strategies to achieve quarterly and annual targets.
- Led a team of customer service representatives to provide exceptional service and resolve issues effectively.
- Executed targeted marketing campaigns that enhanced brand awareness and engaged customers.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Analyzed sales data and market trends to identify and capitalize on growth opportunities.
- Maintained inventory levels and optimized stock management to meet customer demand.
- Facilitated training sessions for new hires on products, services, and company policies.
ASSISTANT MANAGER
Family Dollar
Saint Paul
08.2018 - 07.2019
- Scheduled and coordinated staffing needs to meet business demands.
- Handled customer inquiries and resolved complaints to ensure customer satisfaction and loyalty.
- Trained new hires on company policies and customer service standards to enhance onboarding experience.
- Oversaw inventory processes and coordinated supply orders to maintain optimal product availability.
- Maintained a clean and organized work environment to uphold company standards.
RELIEF PROPERTY MANAGER
Public Storage
Saint Paul
02.2015 - 03.2019
- Finalized leasing and sales process using company software and POS system.
- Maintained property through cleaning, inventory management, and security checks, ensuring operational readiness.
- Provided customer service while assisting with packing and storage needs, ensuring satisfaction.
- Engaged with customers to enhance overall shopping experience.
SHIFT LEADER
Super America
Saint Paul
04.2016 - 07.2017
- Resolved customer complaints to improve customer satisfaction.
- Trained new hires on operational procedures to enhance team efficiency.
- Executed food preparation tasks to maintain quality and consistency in service delivery.
- Finalized sales on POS system.
- Completed Daily paperwork.
- Assisted vendors with check in.
PERSONAL CARE AIDE
Family First Home Health
Saint Paul
04.2014 - 03.2016
- Administered medications and monitored clients' health status.
- Assisted with physical therapy exercises and mobility support for patients recovering from injuries.
- Coordinated with healthcare professionals to optimize clients' wellbeing and ensure continuity of care.
- Supported senior citizens in daily living activities, enhancing their comfort and independence.
- Performed housekeeping duties, including cleaning and organizing living spaces.
- Documented clients' care and progress accurately, facilitating effective communication among care team.
Education
DIPLOMA -
Arlington High
Saint Paul, MN04-2026
Skills
- Market growth strategies
- Operational efficiency
- Inventory management
- Client relationship management
- Performance management
- Team leadership
- Staff training and development
Timeline
GENERAL MANAGER
EZ Corp.
03.2021 - Current
ASSISTANT MANAGER
Family Dollar
08.2018 - 07.2019
SHIFT LEADER
Super America
04.2016 - 07.2017
RELIEF PROPERTY MANAGER
Public Storage
02.2015 - 03.2019
PERSONAL CARE AIDE
Family First Home Health
04.2014 - 03.2016
DIPLOMA -
Arlington High