Felicity Pederson
Duluth
Summary
Detail-oriented, dedicated team-worker who is eager to expand on job experience. Quick-learning and creative problem-solving in meeting deadlines. Energetic customer service worker adept at learning under pressure. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
9
9
years of professional experience
Work History
Account Representative
Bernicks
Duluth
12.2022 - Current
- Developed relationships with clients to enhance satisfaction and loyalty.
- Resolved customer inquiries and issues effectively and efficiently.
- Managed customer accounts and facilitated order processing.
- Coordinated product deliveries and ensured timely service to customers.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Collaborated with sales team to identify new business opportunities.
- Analyzed customer feedback to improve service offerings and processes.
Server/Hostess/Cashier
Little Angie's Cantina & Grill
Duluth
06.2021 - Current
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Instructed new team members in cash register operation, stock procedures, and customer service.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Recommended desserts, appetizers, and specialty drinks to enhance customer experience and increase sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Monitored customer satisfaction with meals, taking immediate action to resolve any issues.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Implemented sanitary food handling, holding and service protocols.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Relayed orders and special requests to cooks.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Cashier / Cleaner
Super One
Pike Lake
06.2020 - 10.2020
- Facilitated customer purchases by assisting with item location and checkout process.
- Received payments for groceries and issued receipts.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new employees on cashiering procedures and resolved common questions to enhance team efficiency.
- Operated the cash registers, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Responded quickly to urgent cleaning requests to ensure safety and hygiene.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Monitored supply levels and coordinated with management to ensure availability of cleaning supplies for uninterrupted service.
- Informed building managers of repairs to ensure public safety.
- Responded promptly to requests to clean and sanitize areas after accidents.
Merchandiser / Stocker
Bernicks Pepsi
Duluth
06.2019 - 08.2019
- Coordinated gathering and moving of materials and equipment for assigned displays to ensure timely setup.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Arranged advertising and marketing displays with creative merchandise placement on counters and tables, enhancing product visibility and driving customer engagement.
- Revamped seasonal displays, including windows and mannequins, to effectively showcase current product lines.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across four locations.
Cashier/Sales Associate/Stocker
Northwoods Confections and Gifts
Duluth
06.2018 - 11.2018
- Guided customers in selecting products by providing updated information on availability, promotions, and store policies.
- Assisted customers based on currently available product, promotional and policy information.
- Organized and maintained store displays to improve product visibility and facilitate quicker item location.
- Evaluated floor displays to identify and prioritize merchandise for restocking.
Groundskeeper/Housekeeper
Spirit Mountain Villas
Duluth
05.2017 - 08.2017
- Applied fertilizers and pesticides to maintain healthy lawns and grounds, controlling weeds and insect infestations.
- Executed seasonal landscaping tasks, including lawn mowing and fertilizing plants, to enhance outdoor aesthetics.
- Removed overgrowth and debris from pathways to ensure safe passage.
- Read and followed landscaping plans to install plants and fixtures.
- Completed cleaning tasks while spending majority of the day walking, twisting, bending, pushing, and kneeling to get job done.
- Cleaned, sanitized, and restocked bathrooms every day to keep facilities fresh.
- Completed cleaning tasks while spending majority of the day walking, twisting, bending, pushing, and kneeling to get job done.
- Hand dusted and wiped clean office furniture, fixtures, and window sills.
Education
GED -
East High School
Duluth, MNSkills
- Display resetting
- Product location
- Visual displays
- Active listener
- Merchandise restocking
- Cash counting machine operations
- Effective Customer Upselling
- Menu Memorization
- Table Bussing
- Food Inspection
- Food Safety Understanding
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Warm and Friendly
- Verbal and Written Communication
- Order Accuracy and Delivery
- Cleaning and Sanitizing
- Bathroom Servicing
- High Volume Dining
- Conflict resolution
- Adaptable learning
Timeline
Account Representative
Bernicks
12.2022 - Current
Server/Hostess/Cashier
Little Angie's Cantina & Grill
06.2021 - Current
Cashier / Cleaner
Super One
06.2020 - 10.2020
Merchandiser / Stocker
Bernicks Pepsi
06.2019 - 08.2019
Cashier/Sales Associate/Stocker
Northwoods Confections and Gifts
06.2018 - 11.2018
Groundskeeper/Housekeeper
Spirit Mountain Villas
05.2017 - 08.2017
GED -
East High School