Finnigan Kern
Edina
Summary
I'm a proven customer service expert with a record of increasing customer satisfaction at Scheels with personalized transactions for each customer and managing my till. I'm skilled in cash register operation and making sure I get tasks done on time, I also excel in creating positive customer experiences, proved by training fellow employees at Hyland Hills Ski Resort to keep the high service standards.
Overview
3
3
years of professional experience
Work History
Cashier
Scheels
05.2023 - 08.2024
- Greeted customers entering store with a smile.
- Operated cash register for cash and credit card transactions with excellent accuracy.
- Helped customers finish their purchases, find items around the store, and helped customers join the rewards program.
- Improved customer satisfaction by giving a personalized transaction to each customer.
Ski Rental Technician
Hyland Hills Ski Area
11.2021 - 03.2023
- Made sure each and every ski, snowboard and boots were set up for each customer's personalized use.
- Clean up the chalet
- Greet customers with a smile
- Help direct customers to where they need to go.
- Assisted in training new ski rental technicians to keep consistent quality service across the team.
Education
Bachelor of Science - Finance
Iowa State University
Ames, IA05-2028
Skills
- Customer service
- Work ethic and integrity
- Time management skills
Timeline
Cashier
Scheels
05.2023 - 08.2024
Ski Rental Technician
Hyland Hills Ski Area
11.2021 - 03.2023
Bachelor of Science - Finance
Iowa State University
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