Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
17
17
years of professional experience
Work History
Trainer
FedEx
Saint Paul
09.2024 - Current
Maintained up-to-date knowledge of industry trends and best practices.
Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Documented all training activities including attendance records, feedback forms, surveys.
Recommended changes or improvements in existing training processes as needed.
Resolved any issues raised by participants during the training session in a timely manner.
Provided feedback on employee performance based on observed results during training sessions.
Maintained up-to-date records of trainee progress and provided regular updates to management team.
Assisted with developing online learning modules for remote learners.
Adapted teaching methods according to the needs of individual learners or groups.
Manager
Taco Bell
Oakdale
07.2024 - 01.2025
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Created monthly reports for senior management summarizing operational performance metrics.
Established processes to ensure efficient workflow throughout the organization.
Ensured compliance with industry regulations and company policies.
Enhanced customer satisfaction through the development of a customer service excellence program.
Directed recruitment, hiring, and training of new staff members.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and hired qualified candidates to fill open positions.
Conducted performance evaluations, providing feedback and coaching for team development.
Store Manager
Buds caps and things
Greensboro
01.2021 - 06.2024
Identified opportunities for cost savings through waste reduction initiatives.
Conducted daily store operations, including opening and closing procedures and cash handling.
Recruited, trained and supervised new employees.
Created weekly work schedules for store personnel.
Monitored inventory levels and placed orders to restock shelves.
Ensured compliance with safety regulations and company policies.
Developed relationships with suppliers to negotiate better prices.
Assessed operational efficiency of the store's departments.
Resolved customer complaints in a timely manner.
Established customer service standards and monitored staff compliance.
Construction Technician
Environmental Air Systems
High Point
04.2018 - 06.2019
Responsibilities included but were not limited to trouble shooting and repairing HVAC units and electrical units.
Performing welding, grinding, cutting, caulking, painting, and primer in walls.
Preventive maintenance of all machinery.
Truck Driver
PTL
12.2017 - 04.2018
Responsibilities include but are not limited to coordinating daily delivery schedules based upon customer schedules, peak delivery, and alternate routes.
Processing shipment documents neatly and efficiently for each route.
Conducting daily DOT pre-trip inspections and submitting reports required to condition of truck.
Maintaining both state and federal records as required by law.
Interacting with customers and vendors in a friendly and timely manner.
Warehouse
Paragon Luxury Wheels
Greensboro
10.2016 - 12.2017
Responsibilities included but were not limited to shipping and receiving goods.
Maintaining inventory records and loading and unloading items in a safe and timely manner.
Construction Technician
Environmental Air Systems
High Point
08.2014 - 10.2016
Responsibilities included but were not limited to trouble shooting and repairing HVAC units and electrical units.
Performing caulking, painting, and primer in walls.
Forklift Operator
Wilson Trucking Corp.
Greensboro
09.2014 - 10.2015
Responsibilities included but were not limited to efficiently loading/unloading route trucks, bulk rigs, and transports with a forklift.
Working accurately to control warehouse inventory.
Building Pallets/orders (on an as needed bases) to support successful fulfillment.
Overseeing logistic operations through movement, loading/unloading.
Interior Technician (Sheetmetal Fabricator)
Pemco
Tampa
01.2013 - 08.2014
Able to read card and follow instructions; American airlines, frontier ,319,320, and 321.
Disassemble and assemble seats, insulation, push lights, stowbins, ceiling panels, dado,cove and floor panels.
Assistant machine operator
Future Foam Warehouse
Archdale
06.2012 - 01.2013
Responsibilities included but were not limited to setting up machines at the beginning of shift to ensure proper working order.
Maintaining and cleaning machines before and after each shift.
Placing parts in semi-automated machines.
Calibrate machines at the beginning of each shift and end of each shift.
Ensure that regular and preventative maintenance procedures are carried out.
Perform safety checks on every machine to ensure accuracy.
Construction Technician
Gene George Sheet Metal/Construction
Chadbourn
08.2011 - 04.2012
Responsibilities included but were not limited to Loading and unloading building materials and move materials towards working areas.
Drilling holes, installing fasteners, routing and trimming parts, hand layout of hole patterns and application of primers and sealants.
Remove debris and trash at construction sites by means of wheelbarrows and other equipment.
Erect concrete forms, scaffolding and ramps.
Mix, pour and extend concrete and asphalt.
Help in drilling and blasting.
Interior Install Technician
AAR
Duluth
05.2010 - 08.2011
Removing and install, and fabricate aircraft interiors by using company operating procedures and quality standards.
Assemble, install, rework, repair and modify aircraft structural, mechanical or electrical assemblies, sub-assemblies, components, systems, and air-frame structures on aircraft systems following manufacturing planning, blueprints, schematics, process specifications, repair and rework sketches, written and oral instructions.
Sales Associate
Walmart
Winston-Salem
07.2008 - 06.2010
Tracked sales performance metrics to identify trends in market place.
Demonstrated product features and benefits for customers' needs.
Processed transactions using a point-of-sale system.
Handled customer complaints in a professional manner.
Organized stockroom shelves according to size, color or style.
Maintained cleanliness of store environment including floors, windows, displays.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Class A Commercial Drivers License -
Road Masters Truck Driving School
Dunn, NC
Bachelor of Science - Sports Management
North Carolina Agricultural and Technical State University
Greensboro, NC
High School Diploma -
South Central High School
Winterville, NC
Skills
Detail Oriented
Active Listening
Excellent Motor skills
Great interpersonal Skills
Ability to read work orders, blueprints and operation sheets
North Carolina Class A CDL license
Team player
Superb communicator
Building strong working relationships
Employee training
Performance evaluation
Customer service
Team building
Communication skills
Problem solving
Project management
Time management
Adaptable teaching
Brand building and awareness
New hire training
References
Tommy Brown, Supervisor, 336-708-0432
Andre Wade, Former Coworker, 718-704-6386
Brentley Richardson, Former Coworker, 252-364-6467
Neil Williams, Personal, 252-531-2257
Timeline
Trainer
FedEx
09.2024 - Current
Manager
Taco Bell
07.2024 - 01.2025
Store Manager
Buds caps and things
01.2021 - 06.2024
Construction Technician
Environmental Air Systems
04.2018 - 06.2019
Truck Driver
PTL
12.2017 - 04.2018
Warehouse
Paragon Luxury Wheels
10.2016 - 12.2017
Forklift Operator
Wilson Trucking Corp.
09.2014 - 10.2015
Construction Technician
Environmental Air Systems
08.2014 - 10.2016
Interior Technician (Sheetmetal Fabricator)
Pemco
01.2013 - 08.2014
Assistant machine operator
Future Foam Warehouse
06.2012 - 01.2013
Construction Technician
Gene George Sheet Metal/Construction
08.2011 - 04.2012
Interior Install Technician
AAR
05.2010 - 08.2011
Sales Associate
Walmart
07.2008 - 06.2010
Class A Commercial Drivers License -
Road Masters Truck Driving School
Bachelor of Science - Sports Management
North Carolina Agricultural and Technical State University