Frances Brown
Minneapolis,MN
Summary
Empathetic and self-directed Qualified professional with excellent active listening and verbal communication skills. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Adds value to any organization in need of great collaboration, managerial, interpersonal, and multitasking abilities.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
DSP
Joyous Care services
08.2021 - 12.2022
- Maintains familiarity with client’s assessment, behavior/care plan, and treatment plan
- Maintained clean/ well-organized environment for client happiness and safety
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients feel independent and dignified by assisting with activities of daily living (ADLs).
- Assisted with planning and coordination of activities, outings and resources based on individual needs.
- Tracked / reported clients' progress based on observations and conversations.
- Monitored client's well-being, safety, and comfort under physician direction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted in implementing individualized care plans tailored to each client's needs.
- Collaborated with multidisciplinary teams to coordinate effective care strategies.
- Monitored client progress, documenting changes and communicating effectively with healthcare providers.
- Facilitated engaging activities that promoted social interaction and mental stimulation for clients.
- Maintained accurate records of client interactions and services rendered in compliance with regulations.
- Adhered to safety protocols and best practices, ensuring a secure environment for clients.
- Developed strong rapport with clients, fostering trust and encouraging open communication about their needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Case Management
Accra Care
01.2019 - Current
- Conduct home visits, assess needs, and develop care plan in compliance with DHS guidelines
- Demonstrated sensitivity and competence in working with clients from diverse backgrounds.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Monitor and legibly document service delivery according to agency documentation guidelines and standards
- Maintain knowledge of DHS regulations and employer policies regarding PCA & 245D services
- Managed over 200 caseloads in Hennepin county
- Collaborated with multidisciplinary teams for effective treatment planning and case management.
- Mobilized case management system to document service delivery and case progress.
- Maintained consistent documentation of program activities, case management notes and reports.
- Collaborated with fellow interns to develop strategies for effective case management and organization.
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
- Assisted with case management tasks, connecting clients to appropriate services within the community.
- Implemented new case management software, improving overall organization and accessibility of client information.
- Participated in case management meetings, contributing valuable insights on patient progress and needs.
- Increased efficiency by regularly evaluating case management systems for opportunities to optimize workflows.
Assistant Program Manager
Hammer Residences Inc
2018 - 2019
- Led cross-functional teams to enhance program delivery and operational efficiency.
- Developed and implemented project management frameworks to streamline workflows and ensure timely execution.
- Coordinated stakeholder meetings to align project objectives with organizational goals and expectations.
- Managed project budgets, ensuring resource allocation met strategic priorities without exceeding limits.
- Fostered a culture of continuous improvement by encouraging team members to share feedback openly about their experiences working on the program''s projects.
- Provided guidance and mentoring to junior staff members, fostering a supportive work environment that encouraged growth and learning.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Collaborated with internal departments to streamline workflows, increasing overall organizational efficiency within the program framework.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Identified risks and developed mitigation plans.
Education
Bachelor Of Science - Human Services
Metropolitan State University
St Paul, MN05.2022
Certificate - Human Services
Normandale Community College
Bloomington, MN06.2018
Associate Of Applied Science - Criminal Justice
Minneapolis Community and Technical College
Minneapolis, MN05.2018
Skills
- Customer Service
- Computer Skills
- Critical Thinking
- Organizational Skills
- Conflict Resolution
- Decision Making
- Time Management
- Team Collaboration
- Medication Administration
- Needs Determination
- Emergency Response
- Verbal and Written Communication
- Personal Hygiene Assistance
Awards
Dean List Honoree (2017-2018)
Internship
- Project for Pride and Living MFIP Family support 08/2018-10/2018
- Met 1:1 with clients to assist in locating community resources and services including affordable housing, employment.
- Assisted management team coordinated weekly, on-site workshops; Follow up with clients to support progress.
- Tracked participants weekly hours, childcare documentation, forms, and data entry as needed
- Strong knowledge and experienced in working multiple databases; Workforce One, MAXIS, APRICO
- Entered new participant into Apricot and closed out participant case file
- Hammer Residences Inc – Assistant Program Manager Plymouth, MN 10/2018 -09/2019
- Provide services to individuals with intellectual disabilities and developmental disabilities
- Coordinated and monitored program performance, quality, and services.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Transported patients to various activities as needed
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Supported treatment goals by helping clients with prescribed medication, exercises, and ambulation’s.
- Prepared patient chart for admission and compiled appropriate paperwork.
Timeline
DSP
Joyous Care services
08.2021 - 12.2022
Case Management
Accra Care
01.2019 - Current
Bachelor Of Science - Human Services
Metropolitan State University
Certificate - Human Services
Normandale Community College
Associate Of Applied Science - Criminal Justice
Minneapolis Community and Technical College
Assistant Program Manager
Hammer Residences Inc
2018 - 2019
Similar Profiles
YEUNG Hong LamYEUNG Hong Lam
Tutor at JOYOUSTutor at JOYOUS
Cynthia MuyotiCynthia Muyoti
Caregiver at Joyous Bliss Adult Family HomeCaregiver at Joyous Bliss Adult Family Home
Luz MaresLuz Mares
Residential Aide at Joyous VenturesResidential Aide at Joyous Ventures
Franklin HaleyFranklin Haley
Business Analyst II at Ameriprise FinancialBusiness Analyst II at Ameriprise Financial
Asiya AbdulahiAsiya Abdulahi
Autism Behavioral Therapist at Twincities TherapyAutism Behavioral Therapist at Twincities Therapy