Francie Gregor
Hugo
Summary
Personable and dedicated with passion for providing excellent customer service and creating memorable dining experiences. Possesses deep understanding of food safety and hygiene standards, coupled with strong communication skills essential for interacting with guests and team members. Committed to positively impacting guest satisfaction and contributing to high-quality dining environment.
Overview
2
2
years of professional experience
Work History
Culinary Server
Fairview Ebenezer
09.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu item preparation and presentation to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Assisted with dishwashing duties when necessary, contributing to overall cleanliness and efficiency in the kitchen area.
- Contributed to team success by effectively communicating with coworkers and management about customer needs and preferences.
Cashier
Walmart
12.2024 - Current
- Scan items quickly and accurately
- Bag items properly (cold, fragile, heavy, etc.)
- Follow store policies for returns, price overrides, coupons, and promotions
- Handle cash, credit/debit cards, and gift cards
- Give correct change
- Balance cash drawer at the end of shift
- Keep checkout area tidy and stocked (bags, receipt paper, etc.)
- Sanitize belt and counter as needed
- Greet customers and be friendly throughout the interaction
- Answer basic questions or direct customers to the right department
- Handle minor customer concerns or call a supervisor if needed
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
Host/Expo
Brookside Bar and Grill
07.2024 - 12.2024
- Greet guests warmly as they arrive
- Manage the waitlist or reservation system
- Seat guests in a clean, organized manner
- Communicate wait times accurately
- Maintain a clean, inviting lobby/entrance area
- Handle takeout orders
- Fast-paced multitasking
- Sharp attention to detail
- Communication between teams (kitchen + servers)
- Time management and order prioritization
- Customer interaction and conflict resolution
- Menu knowledge and food handling basics
- I was not getting any hours
Team member
Dairy Queen
06.2023 - 07.2024
- Take out trash
- Clean equipment and surfaces
- Refill supplies and stock items
- Greet customers
- Take orders at the register
- Handle payments (cash, credit, etc.)
- Bag orders or hand them out
- Keep the front area clean
- Make ice cream treats like Blizzards, cones, sundaes, shakes
- Follow specific portioning and recipes
- Maintain cleanliness of machines and treat prep area
- I found a better opportunity
Education
No Degree - Communications
Anoka Ramsey Community College
05-2027
Forest lake High School
Forest Lake, Minnesota06.2025
Skills
- Strong communication skills
- Exceptional customer service
- Cash handling proficiency
- Sanitation standards
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Languages
Spanish
Professional Working
Timeline
Culinary Server
Fairview Ebenezer
09.2025 - Current
Cashier
Walmart
12.2024 - Current
Host/Expo
Brookside Bar and Grill
07.2024 - 12.2024
Team member
Dairy Queen
06.2023 - 07.2024
Forest lake High School
No Degree - Communications
Anoka Ramsey Community College