Francis Mercado
Minneapolis
Summary
Dynamic and skilled auto mechanic with over a decade of experience and deep expertise in automotive repair procedures. Proven ability to thrive in fast-paced environments, known for exceptional customer service and adept at efficiently diagnosing complex issues while consistently meeting and exceeding customer expectations. Eager to leverage strong interpersonal, diagnostic, and technical skills at Arvig ISP to enhance workflow efficiency and ensure optimal equipment readiness. Committed to delivering high-quality service that drives customer satisfaction and operational success.
Overview
18
18
years of professional experience
Work History
Automotive Technician
Tires For Less - Minnesota Usa
02.2022 - Current
- Complete different maintenance tasks on a variety of vehicles, including cars, trucks and vans
- Acquire, retain and expand customer relationships by recommending appropriate products in a dynamic environment
- Change oils and filters, check tire pressure and add fluids as needed for 10+ vehicles per day
- Confer with customers to obtain descriptions of vehicle problems and discuss steps to fix issues and future repair requirements
- Update job knowledge by participating in educational opportunities, reading technical publications.
Automotive Technician
Lloyd's Cylinder Head Repair
03.2008 - 12.2021
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services to ensure optimal vehicle performance and safety.
- Collaborated with team members to streamline service processes, enhancing efficiency in operations.
- Mentored junior technicians, providing guidance on best practices and technical skills development.
Education
ASE Automotive Service Excellence. - Automotive Technician
AutoMeca Technical College
Aguadilla PR10-2005
Skills
- Quality control management
- Troubleshooting
- Proficient in engine repair
- Communication
Timeline
Automotive Technician
Tires For Less - Minnesota Usa
02.2022 - Current
Automotive Technician
Lloyd's Cylinder Head Repair
03.2008 - 12.2021
ASE Automotive Service Excellence. - Automotive Technician
AutoMeca Technical College