Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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FRANK MATHE

Victoria Falls

Summary

Dynamic professional with a proven track record at Peoples Own Savings Bank, excelling in cash handling and customer relationship management. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective problem-solving. Successfully identified financial needs, leading to increased sales opportunities and fostering trust with clients.

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BANK TELLER

PEOPLES OWN SAVINGS BANK
07.2022 - Current
  • Managing high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balancing cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answering to customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Creating trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Helping with telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolves customer issues promptly, fostering positive relationships between the bank and its clients.
  • improving customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Provides customer records, account statements and copies of checks.
  • Reconcile cash drawer and resolved discrepancies
  • Cashier's checks and other transactions to maintain accurate account records.
  • Team player within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Improving personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Assisting customers with compromised debit cards and issued new credentials.
  • Assist customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Cross selling bank products to new and existing customers.
  • Improving sales opportunities and referred customers to branch partners in financial services.
  • Assist customers with banking needs and inquiries.
  • Issuing credit cards, loans and other bank products.
  • customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Keeping accurate records of customer transactions in line with bank procedures.

Sales Manager's Assistant

Med Awa International
02.2022 - 09.2023
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed filing system, entered data and completed other clerical tasks.
  • Tracking good in transit
  • delivering products to esteemed customers
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail.

Loans Officer

Homelink Finance
08.2019 - 06.2021
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to usuperviosr for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Performed loan payments on POS and online payments platforms following up accounts to minimize non performing assets
  • Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
  • Assisted customers with completing loan applications and other paperwork.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Education

Bachelor of Commerce - RISK MANAGEMENT ANS INSURANCE

National University of Science And Technology
Bulawayo, Zimbabwe
11-2021

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Data entry efficiency
  • Customer relationship management (CRM)
  • Financial software
  • Problem-solving
  • Time management
  • Clear communication
  • Multitasking and organization
  • Cash handling and management

Certification

  • Communication Fundamentals
  • business Etiquette
  • Customer Experience

Languages

English
Intermediate (B1)

Timeline

BANK TELLER

PEOPLES OWN SAVINGS BANK
07.2022 - Current

Sales Manager's Assistant

Med Awa International
02.2022 - 09.2023

Loans Officer

Homelink Finance
08.2019 - 06.2021

Bachelor of Commerce - RISK MANAGEMENT ANS INSURANCE

National University of Science And Technology

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FRANK MATHE