FRANK OPOKU ADDO
Elk River
Summary
Experienced Branch Manager, Relationship Manager, customer service Manager, with excellent communication skills who has drive and believes in team work and the success of the organization.
Overview
22
22
years of professional experience
Work History
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - Current
- Supervised and coordinated branch activities to deliver quality services cost-effectively.
- Led sales team, identifying new business opportunities and achieving branch sales targets.
- Liaised with regional operations manager to oversee efficient back office activities.
- Shared knowledge on effective practices, competitive intelligence, and customer needs.
- Prepared performance reports for management review weekly, monthly, quarterly, and annually.
- Implemented measures ensuring excellent service delivery to customers.
- Assessed staff performance periodically to drive focus area improvements.
- Ensured prompt operational issue resolution to maintain audit compliance.
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2008 - 12.2009
- Managed all business accounts to drive portfolio growth in volume and value.
- Coordinated client visits to enhance relationship depth and strengthen engagement.
- Delivered quality services and resolved customer complaints promptly.
- Oversaw credit applications for adherence to bank credit policy, ensuring risk management.
- Provided leadership for effective monitoring of credit facilities.
- Analyzed market trends to inform strategic business decisions and enhance offerings.
- Facilitated workshops to gather stakeholder feedback and align project objectives.
- Compiled reports on project progress to maintain transparency and facilitate client communication.
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
Accra
01.2004 - 09.2008
- Collaborated with cross-functional teams to develop integrated solutions tailored to client challenges.
- Maintained client relationships through consistent check-ins and updates, aligning with project milestones.
- Liaised with customers and sales team to identify needs and propose customized solutions.
- Assessed client needs and established clear goals for each consulting engagement.
Education
MBA - Finance
Kwame Nkrumah University of Science And Technology
Kumasi05-2022
Bachelor of Science - Marketing
University of Professional Studies (UPSA)
Legon Ghana05-2009
HND - marketing
Koforidua Polytechnic
06-2001
Skills
- Team Building
- Analytical Skills
- Results Orientation
- Branch operations management
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
Accomplishments
- Exceeded all my targets for Deposit, Loans ie Personal and SME, Number of accounts (customer onboarding) .
- Organized sales storm and picketing of camps to boost the branch’s number of accounts and to increase the total deposit of the branch as well as increase the visibility of the bank in general.
- Established good customer rapport to enhanced referrals from existing customers to grow my portfolio to above 80%
- 1st runner up best Personal loan achievement of the year 2020
- Posted positive Contribution (MPR financials) throughout the year 2020-2021
Trainingprogrammesattended
- Performance Management skill Development Training, Gamey and Gamey, 02/26/24
- Bank Marketing, 03/01/23
- Introduction to Credit Management, 03/01/23
- Private Banking & Wealth Management, 06/01/23
- Strategy & Business Development, 03/01/22
- Bank Audit and Assurance, 05/01/21
Timeline
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - Current
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2008 - 12.2009
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
01.2004 - 09.2008
MBA - Finance
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Marketing
University of Professional Studies (UPSA)
HND - marketing
Koforidua Polytechnic