Franklin Haley
Minneapolis,MN
Summary
Results-driven Business Analyst II at Ameriprise Financial with expertise in data analysis and project management. Enhanced business processes through effective collaboration and requirements gathering, leading to optimized workflows. Proven track record in improving customer satisfaction and implementing Lean methodologies to drive efficiency and reduce waste.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst II
Ameriprise Financial
10.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Quality Engineer
Great Northern Corporation
02.2021 - 10.2022
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9001 knowledge.
- Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
Education
Bachelor of Science - Industrial And Systems Engineering
University of Minnesota
Minneapolis, MN05-2020
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- Business process improvement
- Effective communication
- Risk assessment
Certification
Six-Sigma Green Belt
Timeline
Business Analyst II
Ameriprise Financial
10.2022 - Current
Quality Engineer
Great Northern Corporation
02.2021 - 10.2022
Bachelor of Science - Industrial And Systems Engineering
University of Minnesota
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