Summary
Overview
Work History
Education
Skills
Timeline
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Frederick Berg

Virginia,MN

Summary

Ethically driven and compassionate Residential Services Supervisor II at NHS Northstar Specialized Services, skilled in therapeutic communication and crisis management. Successfully advocated for residents' rights, fostering independence and enhancing quality of life through tailored care plans. Collaborated with interdisciplinary teams to ensure compliance and safety, promoting a nurturing environment for individuals with diverse needs.

Overview

9
9
years of professional experience

Work History

Residential Services Supervisor II

NHS Northstar Specialized Services
10.2023 - Current
  • Advocated for residents' rights and needs, ensuring their voices were heard and acted upon
  • Helped develop and implement goals for the individuals served, ensuring a person-centered environment, and effectively and positively led the direct care team to ensure consumer plans and goals were followed through.
  • Kept accounts, resident files, and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Promoted resident independence by offering guidance on daily living skills and goal setting.
  • Ensured a safe and nurturing environment for the individuals served through careful supervision and monitoring.
  • Resolved conflicts effectively using de-escalation techniques while maintaining a calm demeanor in stressful situations.
  • Collaborated with interdisciplinary teams to create tailored plans addressing each resident's unique needs and goals.

Program Supervisor

Empowerment Services of Minnesota, Inc.
10.2017 - 10.2023
  • Advocated for residents' rights and needs, ensuring their voices were heard and acted upon, resulting in increased community integration and natural supports, and removing the need for manual behavioral restraint use in an individual that had required them her whole life.
  • Developed trusting relationships with each resident through empathy-based interactions, focusing on trust-building techniques.
  • Ensured proper medication administration for all residents through close coordination with Registered Nurse, healthcare provider,s and careful record-keeping practices.
  • Maintained compliance with state regulations (MN 245D), completing detailed documentation for licensing requirements and audits.
  • Ensured thesafety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Helped individuals with moderate to severe developmental and intellectual disabilities carry out daily living tasks by coordinating expert support.

Direct Support Professional

Empowerment Services of Minnesota, Inc.
05.2016 - 10.2017
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Maintained clean, safe, and well-organized environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Education

Bachelor of Arts - Counseling Psychology

Southern New Hampshire University
Hooksett, NH
12-2025

Non-Degree Undergraduate Coursework - Psychology, Spanish Language Studies

University of North Dakota
Grand Forks, ND

Skills

  • Therapeutic Communication
  • Service Coordination
  • Crisis Management
  • Risk evaluation
  • Emotional regulation support
  • Verbal de-escalation
  • Cultural sensitivity

Timeline

Residential Services Supervisor II

NHS Northstar Specialized Services
10.2023 - Current

Program Supervisor

Empowerment Services of Minnesota, Inc.
10.2017 - 10.2023

Direct Support Professional

Empowerment Services of Minnesota, Inc.
05.2016 - 10.2017

Bachelor of Arts - Counseling Psychology

Southern New Hampshire University

Non-Degree Undergraduate Coursework - Psychology, Spanish Language Studies

University of North Dakota

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Frederick Berg