FRICA CHARLES
Saint Paul
Summary
Detail-oriented and personable professional with strong experience in customer service, team leadership, and administrative support. Proven ability to manage schedules, coordinate logistics, and communicate effectively with diverse clients. “Multilingual,customer support and logistics professional with experience in transportation, dispatching, and client satisfaction. Skilled in travel coordination, communication, and time-sensitive problem-
Overview
6
6
years of professional experience
Work History
Transit Driver & Dispatcher
Transdev / Metro Mobility
Minneapolis
02.2024 - Current
- Operate transit vehicles for Metro Mobility, providing safe and timely transportation for individuals with special mobility needs
- Dispatch rides, coordinate routes, and manage real-time scheduling adjustments to ensure efficiency and rider satisfaction
- Deliver exceptional customer service, assisting passengers with boarding and responding to diverse needs with professionalism and care
- Use GPS and routing tools to optimize travel times and communicate delays or detours
- Maintain accurate records of trip logs, schedules, and incident reports.
- Conducted regular visual checks of interior and exterior of vehicle for cleanliness standards.
- Utilized two way radios appropriately to communicate with dispatchers or other transit drivers.
- Provided courteous customer service to all passengers while maintaining a professional demeanor.
- Assisted passengers with boarding and disembarking vehicles, providing directions, information and assistance as necessary.
Customer Service Representative
COMCAST
01.2023 - 06.2024
- Handled high-volume inbound calls, resolving inquiries efficiently while maintaining a positive customer experience
- Used CRM tools to log customer details and manage service tickets
- Retained clients by resolving service issues and upselling appropriate solutions
- Maintained professionalism and empathy in all client interactions.
Medical Receptionist / Assistant
Alix Charles Podiatry
Plantation
01.2021 - 01.2022
- Scheduled appointments, managed patient flow, and coordinated logistics for group travel to medical offices
- Delivered customer care in a fast-paced environment; supported group home and elderly patients
- Trained staff in proper client communication and hospitality practices.
Assistant Manager
DKO Furniture
01.2019 - 01.2021
- Assisted with inventory, scheduling, and customer orders
- Responded to inquiries, processed transactions, and provided after-sale support
- Strengthened store-client relationships and improved client retention.
Office Manager
Beyond expectations management
- Led daily operations and trained new employees on procedures and systems
- Improved customer satisfaction through process optimization and personal attention
- Maintained strong vendor and client relationships.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Business And Project Management -
UMA
Tampa, FLSkills
- Customer Service & Satisfaction
- Itinerary Planning
- Multilingual Communication
- CRM Software (Salesforce, etc)
- Safe driving techniques
- Multitasking Abilities
- Conflict Resolution
- Time Management
- Microsoft Office Suite
- Attention to Detail
- Hospitality & Tourism Knowledge
Accomplishments
- Business Analysis & Process Management
- Social Media Marketing & Design
- International & Cross-Cultural Negotiation
- Project Planning & Execution
- English Business Communication & Computer Literacy
- Additional Information
- Valid Driver’s License | Chauffeur’s Permit | F Endorsement
- Typing: 55+ WPM
- Excellent phone etiquette and interpersonal skills
- Comfortable with remote or in-office positions
Languages
Timeline
Transit Driver & Dispatcher
Transdev / Metro Mobility
02.2024 - Current
Customer Service Representative
COMCAST
01.2023 - 06.2024
Medical Receptionist / Assistant
Alix Charles Podiatry
01.2021 - 01.2022
Assistant Manager
DKO Furniture
01.2019 - 01.2021
Office Manager
Beyond expectations management
Business And Project Management -
UMA