Gabe Contento
Elk River
Summary
Started career at Home Depot as a summer employee, quickly promoted to Department Supervisor for service desk and deliveries, leading a high-performing team recognized for top LTPA and BOPIS fulfillment rates. Successfully piloted the One Returns system, enhancing operational efficiency. Advanced to MASM, receiving commendations from regional leadership for store performance. Currently in operations role, maintaining top scores on the operations scorecard with the district's highest LTPA and a 100% shrink execution score, achieving a 100 basis point improvement in shrink from the previous year.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager of Operations
The Home Depot 2804
Brooklyn Park
08.2024 - Current
- Facilitated daily operations and store management tasks for enhanced efficiency.
- Coordinated staff schedules to maintain optimal coverage and service standards.
- Trained new employees on customer service policies and procedures.
- Managed inventory levels, ensuring organized product displays for maximum visibility.
- Monitored sales trends to support inventory replenishment and merchandising strategies.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Merchandising Assistant Store Manager
The Home Depot 2804
Brooklyn Park
10.2023 - 08.2024
- Assisted in managing daily store operations and staff scheduling.
- Coordinated merchandise displays to enhance customer experience and sales.
- Trained new associates on product knowledge and store procedures.
- Supported inventory replenishment processes to maintain stock levels efficiently.
- Resolved customer inquiries and complaints effectively and professionally.
- Assisted in creating budgets for each department based on projected sales figures, expenses.
- Developed and implemented merchandising strategies to maximize sales and profits.
- Created promotional materials such as posters, flyers, brochures. to promote special events or promotions in-store.
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
Education
High School Diploma -
Calvary Christian Academy
Fort Lauderdale, FL05-2021
Skills
- Retail sales techniques
- Strategic thinker
- Performance metrics evaluation
- Process improvements
- Culture development
- Store opening and closing procedures
- Conflict resolution
- Decision making
- Problem solving
References
References available upon request.
Timeline
Assistant Store Manager of Operations
The Home Depot 2804
08.2024 - Current
Merchandising Assistant Store Manager
The Home Depot 2804
10.2023 - 08.2024
High School Diploma -
Calvary Christian Academy