Gadiel Luna-Hernandez
Shakopee
Summary
Dependable employee with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Soccer Coach
Shakopee Soccer Association
10.2024 - Current
- Developed training programs to enhance player skills and team performance.
- Analyzed game strategies to improve competitive edge and player engagement.
- Mentored junior coaches, fostering professional growth and collaborative teamwork.
- Coordinated practice schedules, ensuring efficient use of facilities and resources.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Dietary Aide
St. Francis Hospital and Medical Center
12.2022 - Current
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in food preparation and presentation, ensuring compliance with health regulations.
- Maintained cleanliness of kitchen and dining areas, adhering to sanitation standards.
- Collaborated with kitchen staff to streamline meal service processes and improve efficiency.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
Delivery Associate
The Home Depot Inc
10.2020 - 10.2022
- Delivered customer orders efficiently, ensuring timely and accurate service across multiple locations.
- Operated forklifts and hand trucks to load and unload materials safely and effectively.
- Communicated with customers regarding delivery schedules, resolving issues to ensure satisfaction.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Customer Service Associate
The Home Depot Inc
10.2020 - 10.2022
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Improved customer service wait times to mitigate complaints.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Explained benefits, features and recommendations to maximize client retention.
Education
High School Diploma -
Shakopee Senior High School
Shakopee, MN05.2020
No Degree - Aircraft Maintenance Technician Program
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Attention to Detail
- Problem-Solving
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Service
- Bilingual Spanish and English
- Problem-solving
- Time management
- Hand and power tools
Affiliations
- Played soccer for both Club/High School for Shakopee
- State Champion U13 (2015)
- Volunteer my time at Shakopee Soccer Association (SSA)
- Wrestled for both Club/High School for Shakopee
Languages
Spanish
Native/ Bilingual
Timeline
Soccer Coach
Shakopee Soccer Association
10.2024 - Current
Dietary Aide
St. Francis Hospital and Medical Center
12.2022 - Current
Delivery Associate
The Home Depot Inc
10.2020 - 10.2022
Customer Service Associate
The Home Depot Inc
10.2020 - 10.2022
High School Diploma -
Shakopee Senior High School
No Degree - Aircraft Maintenance Technician Program
Minneapolis Community And Technical College