Gage Ramirez-Loredo
Gaylord
Summary
Proactive customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented professional dedicated to building relationships and fostering partnerships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
UCare Minnesota
Minneapolis
09.2022 - 04.2026
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Addressed customer inquiries regarding health services and coverage options, enhancing their understanding of available benefits.
- Coordinated with departments to improve service delivery processes, contributing to more efficient customer support.
Bilingual Financial Counselor
Aston Carter
Minneapolis
04.2022 - 09.2022
- Facilitated health insurance applications for community members, ensuring access to necessary healthcare coverage.
- Educated clients on available resources and application processes, improving their ability to navigate support systems.
- Provided financial guidance to clients on budgeting and debt management strategies.
- Developed personalized financial plans tailored to individual client needs and goals.
- Educated clients on financial products and services available through the organization.
Personal Care Attendant
Bayside Manor
Gaylord
11.2021 - 04.2022
- Administered medications and monitored vital signs to support patient health and safety.
- Provided bedside and personal care, ensuring comfort and dignity during ambulation and personal hygiene.
- Maintained accurate records of client progress and services, promptly reporting changes in client condition to management.
- Meet with other shift leads to stay informed of changes affecting operations.
Lead Resident Assistant
Ecumen
Hutchinson/Mankato
09.2019 - 11.2021
- Coordinated communication among residents, families, and staff to address care needs effectively.
- Developed training sessions for new staff on policies, procedures, and best practices in resident assistance.
- Supervised resident assistants to ensure compliance with care standards.
- Coordinated activities and events to enhance community engagement for residents.
- Trained new staff on policies, procedures, and resident interaction techniques.
Cashier/ Deli Worker
Cenex/FillMeUp
Arlington
02.2018 - 07.2019
- Collected cash payments, processed credit card transactions, and issued receipts to ensure accurate and efficient customer transactions.
- Counted cash drawers at start of shifts to verify accuracy and maintain adequate change for transactions.
- Answered customer inquiries and provided information on procedures or policies to enhance customer understanding and satisfaction.
Education
High School Diploma -
SIBLEY EAST HIGH SCHOOL
Arlington, MN05-2020
Skills
- Customer service
- Bilingual communication
- Customer relationship management
- Issue resolution
- Healthcare knowledge
- Problem-solving
References
References available upon request
Languages
Spanish
Timeline
Customer Service Representative
UCare Minnesota
09.2022 - 04.2026
Bilingual Financial Counselor
Aston Carter
04.2022 - 09.2022
Personal Care Attendant
Bayside Manor
11.2021 - 04.2022
Lead Resident Assistant
Ecumen
09.2019 - 11.2021
Cashier/ Deli Worker
Cenex/FillMeUp
02.2018 - 07.2019
High School Diploma -
SIBLEY EAST HIGH SCHOOL