Gail Jelks
Saint Paul
Summary
Dynamic Behavior Technician with MN Care Services, skilled in data collection and positive reinforcement. Successfully implemented individualized behavior intervention plans, enhancing client progress. Proven ability to foster client relationships and promote adaptive living skills, ensuring a safe and supportive environment. Committed to delivering high-quality support and achieving measurable outcomes.
Overview
7
7
years of professional experience
Work History
Behavior Technician
MN Care Services
03.2025 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Front End Team Lead
Sam's Club
01.2021 - 04.2024
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Maintenance Technician
Bruhn Cleaning
11.2018 - 01.2021
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Education
Certificate - Medical Administration Assistant
Summit Academy OIC
Minneapolis, MN02-2018
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Positive reinforcement
- Client relationship development
- Adaptive living skills training
Timeline
Behavior Technician
MN Care Services
03.2025 - Current
Front End Team Lead
Sam's Club
01.2021 - 04.2024
Maintenance Technician
Bruhn Cleaning
11.2018 - 01.2021
Certificate - Medical Administration Assistant
Summit Academy OIC
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