Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Additional Information
References
Timeline
Generic
Gantogoo Zagaraa (Mrs)

Gantogoo Zagaraa (Mrs)

Ulaanbaatar

Summary

Confident professional with many years of successfully developing long-lasting sales coordination, equipment and machine orders, ocean and local logistics, transportation, and sales and rental contract implementation-related processes. I am skilled and talented in supporting the team in successful communication, decision-making, and applying coordination techniques to reach sales targets. Highly motivated supervisor with a background in overseeing mining equipment support teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Support Supervisor

Barloworld Mongolia
Ulaanbaatar
04.2020 - Current
  • Managed inventory levels of products assigned for sale by the department.
  • Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
  • Focused on developing employee skills to improve the efficiency of the sales support team.
  • Directed and supervised staff performance.
  • Managed daily operations between the support team staff and sales reps' relations.
  • Identified areas of improvement within the sales support process and recommended solutions accordingly.
  • Coordinated with marketing teams for promotional campaigns targeting potential customers.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Ensured compliance with applicable laws and regulations related to sales support operations.
  • Cultivated and maintained lasting relationships with clients while providing exceptional sales service.

Senior Sales Coordinator

Wagner Asia Equipment LLC
Ulaanbaatar
04.2016 - 03.2020
  • Provided administrative support to the sales team, including scheduling meetings, preparing presentations, and managing email correspondence.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Directed and coordinated products, services, and sales activities.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Processed orders received from customers within specified timelines.
  • Prepared and delivered an appropriate Gantt chart of equipment and services.
  • Assisted in the entire sales process from initial contact through post-sale follow-up activities.

Sales Coordinator

Wagner Asia Automotive LLC
Ulaanbaatar
04.2012 - 03.2016
  • Provided administrative support to the sales team, including scheduling meetings, preparing sales contracts, and invoices.
  • Directed and coordinated new vehicles, services, and sales activities.
  • Coordinated daily sales reports and registered receipts on the finance system.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Processed orders received from customers within specified timelines.

Accountant / Payroll

Wagner Asia Equipment LLC
Ulaanbaatar
03.2011 - 03.2012
  • Managed accounts receivable and payable
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Reported on financial results, including balance sheets, income statements, and cash flow statements.
  • Trained new employees on the company's timekeeping systems.
  • Processed and issued paychecks and earnings statements.
  • Created payroll-related reports for pension plans, insurance, and other benefits.
  • Coordinated with HR to ensure accurate employee data for payroll processing.

Office Manager

Imperialdream LLC
Ulaanbaatar
03.2007 - 03.2011
  • Managed office inventory and placed new supply orders.
  • Delegated work to staff, setting priorities and goals.
  • Provided administrative support to the management team, including preparing reports and presentations.
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Education

Bachelor of Accounting - Accounting and Finance

University of Humanities
Mongolia Ulaanbaatar
06-2011

Bachelor of Business Administration - Business Administration And Management

Management Academy
Mongolia Ulaanbaatar
06-2007

Skills

  • Inventory management
  • Customer service
  • Employee training
  • Sales process management
  • Data analysis
  • Product knowledge
  • Sales forecasting
  • Performance evaluation
  • Problem solving
  • Communication skills
  • Time management
  • Conflict resolution
  • Team building
  • Process improvement
  • Sales tactics
  • Organizational skills
  • Sales support
  • Aftermarket support
  • Sales training
  • Goal setting
  • Business administration
  • Account penetration
  • Problem-solving abilities
  • Financial analysis
  • Leadership development
  • Performance management
  • Teamwork
  • Multitasking capacity
  • Continuous improvement
  • Self motivation
  • Staff management
  • Decision-making
  • Reliability
  • Customer relationship management
  • ERP tracking
  • Task prioritization
  • Active listening
  • Product and service sales
  • Employee motivation
  • Change management
  • Public speaking
  • Sales reporting
  • Process streamlining
  • Operations management
  • Solution selling
  • Dealer network development
  • Team collaboration
  • Complaint resolution
  • Problem-solving
  • Train employees
  • Interpersonal skills
  • Project management

Certification

  • Green Belt training - 6 Sigma
  • Successful work skills - Zangia.mn
  • KPI - Performance evaluation skills - Zangia.mn
  • Agile mindset - Zangia.mn

Personal Information

  • Date of Birth: 11/09/81
  • Gender: Эмэгтэй
  • Driving License: B
  • Marital Status: Гэрлэсэн

Languages

Mongolian
First Language
English
Advanced (C1)
C1
Korean
Elementary (A2)
A2

Additional Information

Experienced in managing a team of eight people

Gained experience working in a large corporate company with 650 employees, and working with various departments and divisions

References

References available upon request.

Timeline

Sales Support Supervisor

Barloworld Mongolia
04.2020 - Current

Senior Sales Coordinator

Wagner Asia Equipment LLC
04.2016 - 03.2020

Sales Coordinator

Wagner Asia Automotive LLC
04.2012 - 03.2016

Accountant / Payroll

Wagner Asia Equipment LLC
03.2011 - 03.2012

Office Manager

Imperialdream LLC
03.2007 - 03.2011

Bachelor of Accounting - Accounting and Finance

University of Humanities

Bachelor of Business Administration - Business Administration And Management

Management Academy

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Gantogoo Zagaraa (Mrs)