Garey Heath
Chaska
Summary
Results-driven professional with extensive experience in customer service and team leadership. Proven ability to manage operations, train staff, and implement effective merchandising strategies to enhance customer satisfaction and drive sales.
Overview
27
27
years of professional experience
Work History
Sales - cheese monger part time
Kroger
Franklin
01.2016 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager
Home Depot
Waukesha
03.1999 - 08.2015
- Assisted in managing store operations and employee schedules.
- Trained new staff on customer service and product knowledge.
- Implemented store merchandising standards to enhance product visibility.
- Oversaw inventory management processes and stock replenishment efforts.
- Resolved customer inquiries and complaints effectively and efficiently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Sociology
University of Santa Barbara California
Santa Barbara, CA05-1976
Skills
- Customer service
- Inventory management
- Merchandising standards
- sales Strategies
- Quality assurance
Timeline
Sales - cheese monger part time
Kroger
01.2016 - 04.2026
Assistant Manager
Home Depot
03.1999 - 08.2015
Bachelor of Science - Sociology
University of Santa Barbara California