Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
Generic

Garrett Gatien Dikel

Minneapolis

Summary

Results-driven Customer Success & Insights Analyst at NielsenIQ, adept in Excel and SQL, with a proven track record of enhancing client engagement through strategic insights and data visualization. Skilled in cross-functional collaboration, I successfully led custom research projects, driving adoption of research tools and improving client satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Success & Insights Analyst

NielsenIQ
Minneapolis
10.2023 - Current
  • Acted as a trusted partner to clients by guiding them through the implementation and usage of NielsenIQ research tools and delivering strategic insights that addressed business priorities.
  • Led the end-to-end process of custom research requests: managed project discovery, translated business goals into clear scoping documents, and coordinated with analytics and delivery teams for execution.
  • Developed client-ready reports and dashboards that communicated data trends, campaign effectiveness, and category opportunities, helping drive client adoption and expansion of research tools.
  • Collaborated closely with sales teams to craft client engagement strategies, improve onboarding processes, and ensure alignment with the evolving product roadmap.
  • Contributed to the continuous improvement of internal knowledge-sharing resources by codifying best practices, case studies, and client success stories.
  • Delivered proactive support on data queries, campaign KPIs, and ad hoc questions to maintain long-term, value-driven client relationships.

Data Engineering Intern

Allianz Life
Minneapolis
05.2023 - 08.2023
  • Built and maintained Power BI dashboards to support internal stakeholder engagement with performance metrics, leading to improved cross-functional insights.
  • Queried large datasets in SQL to support marketing optimization and customer segmentation.
  • Regularly communicated technical insights in non-technical language to product and marketing leadership teams.

Customer Relationship Representative

University of Minnesota - Office of Classroom Management
Minneapolis
11.2021 - 01.2023
  • Managed real-time scheduling and logistics for 25+ events daily, requiring strong attention to detail, stakeholder coordination, and prioritization under tight timelines.
  • Worked cross-functionally with internal staff to manage high-volume operations and respond to service issues promptly.
  • Communicated effectively via email and phone, fostering clear and timely responses to inquiries from faculty, students, and staff.
  • Maintained and updated event schedules to optimize room utilization and accommodate last-minute changes, improving overall space management efficiency.

Education

University of Minnesota - Twin Cities - Marketing & Management of Information Systems, Business Analytics

Carlson School of Management
Minneapolis, MN
05.2023

Skills

  • Excel and SQL
  • Instagram advertising
  • Google Ads and GA4
  • Python programming
  • Power BI and data visualization
  • Customer relationship management
  • Cross-functional collaboration
  • Attention to detail

Leadership Experience

Chi Psi Fraternity, Minneapolis, MN, Recruitment Chairman, 01/22, 09/22, Developed and executed a comprehensive recruitment strategy, leveraging social media campaigns, promotional content, and targeted outreach to attract prospective members., Organized and managed six high-impact recruitment events, each attended by over 70 individuals, resulting in the addition of 22 new members during the recruitment period., Led a team of five committee members to design and implement marketing materials, coordinate event logistics, and ensure consistent engagement with prospects.

Languages

Spanish
Limited

Timeline

Customer Success & Insights Analyst

NielsenIQ
10.2023 - Current

Data Engineering Intern

Allianz Life
05.2023 - 08.2023

Customer Relationship Representative

University of Minnesota - Office of Classroom Management
11.2021 - 01.2023

University of Minnesota - Twin Cities - Marketing & Management of Information Systems, Business Analytics

Carlson School of Management
Garrett Gatien Dikel