Gary Boehler
Plymouth,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Productive manager with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Focus on independent pharmacy and small owner groups to maintain access in rural markets and pharmacy deserts.
To expose pharmacy benefit managers (PBMs) for what third party benefit managers do to increase costs for patients and plan sponsors as well as onerous contracting for pharmacies.
Overview
54
54
years of professional experience
Work History
Consultant Pharmacist
Self-employeed
02.2021 - Current
- *Assist independent pharmacies with third party contracting (PBMs) for 340B, Medicare Advantage plans.
- *Work to resolve issues caused by PBMs in contracts, recertification.
- *Work with state pharmacy associations on pharmacy related legislation.
Sales Manager
Dakota Drug, Inc.
07.2015 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
EVP Pharmacy Operations
Thrifty White Drug Stores, Inc.
08.2004 - 06.2011
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
VP Pharmacy Operations
Thrifty White Drug Stores, Inc.
10.1999 - 07.2004
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Resolved issues and recommended actions based on production and compliance reports.
- Increased company growth through collaboration with sales and marketing departments to 90+ store locations.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Developed effective business strategies to capitalize on emerging market trends.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Directed technological improvements, reducing waste and business bottlenecks.
Director of Pharmacy Operations
Thrifty White Drug Stores, Inc.
07.1997 - 09.1999
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised ~40 stores in MT, ND, MN, IA.
District Manager
Thrifty White Drug Stores, Inc.
07.1983 - 06.1997
- Supervised 37 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Store Manager
Thrifty White Drug Stores, Inc.
06.1980 - 07.1983
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Thrifty White Drug Stores, Inc.
06.1978 - 05.1980
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Also was pharmacy manager.
- Pharmacy was a student rotation site for North Dakota State University to help in training.
Staff Pharmacist
White Drug, Inc.
10.1977 - 05.1978
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Directly supervised [Number] Pharmacy Technicians, interns and support staff while on duty.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Maintained state and federal records of legendary drugs and controlled substances.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Completed new and updated patient profiles with lists of patient medications.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Partnered with management team to develop and implement in-store programs to increase sales.
- Verified and labeled prescriptions with 8 point check.
- Compounded and repackaged unit-doses, topical medications and sterile products.
- Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to enforce quality, security and proper disposal.
- Prepared medications such as emulsions, liquids, powders and ointments.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Communicated issues and reactions to specific medications to intercept potential errors.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Evaluated drug therapy to drive appropriate medicine use.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Reconstituted oral liquids.
Chief Pharmacist
Kretchman Drug
10.1972 - 09.1977
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Reconstituted oral liquids.
- Performed technical processes required to dispense medications to patients.
Chief Pharmacist/Assistant Store Manager
May's Drug
05.1970 - 09.1972
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Supervised and coached team of pharmacy technicians and trainees.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Performed technical processes required to dispense medications to patients.
- Closely monitored department performance metrics.
- Reconstituted oral liquids.
- Worked as assistant manager of front of store.
Education
Bachelor of Science - Pharmacy
North Dakota State University
Fargo, ND05.1970
Skills
- Sales Skills
- Delegating Assignments
- Documentation Skills
- Completing Annual Inventories
- Process Improvements
- Profitability Understanding
- Pharmacy Operations Management
Timeline
Consultant Pharmacist
Self-employeed
02.2021 - Current
Sales Manager
Dakota Drug, Inc.
07.2015 - 01.2021
EVP Pharmacy Operations
Thrifty White Drug Stores, Inc.
08.2004 - 06.2011
VP Pharmacy Operations
Thrifty White Drug Stores, Inc.
10.1999 - 07.2004
Director of Pharmacy Operations
Thrifty White Drug Stores, Inc.
07.1997 - 09.1999
District Manager
Thrifty White Drug Stores, Inc.
07.1983 - 06.1997
Store Manager
Thrifty White Drug Stores, Inc.
06.1980 - 07.1983
Store Manager
Thrifty White Drug Stores, Inc.
06.1978 - 05.1980
Staff Pharmacist
White Drug, Inc.
10.1977 - 05.1978
Chief Pharmacist
Kretchman Drug
10.1972 - 09.1977
Chief Pharmacist/Assistant Store Manager
May's Drug
05.1970 - 09.1972
Bachelor of Science - Pharmacy
North Dakota State University
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