Gary Miller
Lake Elmo
Summary
Diligent and experienced Monitoring Engineer with 27+ years of expertise in designing and implementing monitoring solutions for engineering, development, and administration teams. Proficient in Solarwinds Orion, Nagios, and HP NNMi monitoring tools. Skilled in scripting languages such as Bash, Perl, and Python. Possesses extensive knowledge in network administration, system administration, and technical support. Detailed understanding of end-to-end dependencies gained through 7+ years of experience in ITIL, ITSM, and DevOps. Honed interpersonal and communication skills from sales, customer service, and management roles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Software Engineer
Optum
10.2021 - Current
- Team Lead (4 direct reports) for Grafana/Prometheus Team for Optum Clinical Gateway which develops Grafana Performance Dashboards and Alerts using Prometheus Data
- Alerts and Auto Tickets (ServiceNow) as Monitoring Solutions for the various Engineering Teams within OCG
- Create and Update Zabbix synthetic transactions to monitor Availability of Azure/Kubernetes Microservices
- Create and Update Alerts from Splunk to InterLink API
- Develop ad hoc Python and Bash Shell Scripts as necessary to support operational initiatives
- Troubleshoot Azure and GCP cloud network issues
- Secondary Support of Prometheus on AKS
Lead Systems Engineer
Lumen/CenturyLink
11.2018 - 10.2021
- Primary Support for Artificial Intelligence Machine Learning Engine for Events
- Created/updated Netcool Operations Insight Machine Learning Related Events for Temporal Correlations as well as Netcool Impact Rules
- SevOne - Administration and server migration
- SevOne - developed BASH automation scripts against the SevOne API
- Reverse Engineering Perl scripts used for monitoring Linux and Windows systems and converted/replaced with Operations Bridge Policies and Aspects
- Development of new LogFile Encapsulation Policies for Operations Bridge
- RHEL 7 Basic Linux administration
Senior Monitoring Specialist - Engineer III
Taylor Corporation
01.2017 - 10.2021
- Support Solarwinds Orion - NPM, SAM, NCM, Net path, QOE and DPA
- Support Existing Monitoring of Servers, Network, and Applications
- Work with customers to develop new Monitoring Solutions
- Support and create Powershell, Perl, Python and Unix Shell scripts
- Database Performance and Availability Monitoring using WMI, ODBC, SQL
- Support OMD/Check_MK Nagios
- Custom Infrastructure Monitoring Bash Shell script for Solaris, including - CPU, Load Average, Memory, FileSystem Utilization and LogFile Encapsulation
- Migrated monitors from Microsoft SCOM to Solarwinds Orion
Monitoring Engineer
Network Monitoring Tools Team
07.2013 - 10.2017
- Manager with 5 direct reports responsible for Network Monitoring and DNS/DHCP support with QIP and Infoblox
- Supported CA Ehealth - SNMP NMS
- Supported CA NFA - Netflow traffic monitoring and anomaly detection
- Primary Support NetScout NG1 - Deep Packet Inspection
- Primary Support Netbrain - SNMP and CLI Network Topology and Monitoring
- Supported Opnet App Transaction Xpert
- Lead on project to Implement HP NNMi as primary Network Performance NMS
- Responsible for Network Application Analysis for new applications and their impact on the Network considering traffic patterns and QOS
- Level 2 Network troubleshooting for Network Operations Center
- User of Compuware Gomez Synthetic (Dynatrace) for web application monitoring
- Netflow Consultant for strategic deployment of Cisco/Lancope Stealthwatch
- User of HP Sitescope to Monitor other Monitoring Tools
- Participated in Network Capacity Planning for WAN using QOS, Netflow, SNMP
- Supported HPNA Opsware
Monitoring Engineer
UnitedHealth Group
01.2010 - 01.2013
- Application Monitoring SME for all new applications
- VuGen Developer for Synthetic Scripting for HP BSM
- Developed HP Site Scope probes for new monitoring
- Developed HP Openview templates for system and application monitoring
- Application Support for HP BSM including uCMDB Service CI Relationships as well as Dashboard creation and support
Monitoring Engineer for Application Instrumentation
UnitedHealth Group
01.2008 - 01.2010
- Worked on team to develop enterprise process for application instrumentation for Critical applications at UHG
- Participated in stand up of Compuware DCRUM (now Dynatrace)
- Participated in stand up of HP SiteScope
- Participated in stand up of HP BAC/BSM
- Instrumented IT Infrastructure and Application Systems
- Supported IT Event Management systems and Alerts
Monitoring Tools Admin
Enterprise Monitoring Team
01.2004 - 01.2008
- Primary system admin for HP OVIS
- Secondary system admin for HP NNMi
- Openview Operations and Agent Support
- Openview Performance Manager Support
- Openview Reporter
Network Analyst
United Command Center
01.2002 - 01.2004
- Application Performance Management - Monitoring and troubleshooting of high priority incidents for applications and infrastructure systems
- Developed new techniques for monitoring internal and vendor hosted multi-tiered applications
- Participated in High Priority problem resolution for Critical Applications
Manager Infrastructure Monitoring Group
UnitedHealth Group
01.2001 - 01.2002
- Implemented and supported HP OVIS as the primary application monitoring system at UHG
- Facilitated resolution of High Severity Incidents using various Monitoring and Troubleshooting systems:
- HP Openview Internet Service
- HP Openview Operations
- Qpasa
- IBM Omegaview
- Lucent VitalNet and VitalSuite
- EcoScope
Availability Manager
Availability Management
01.2000 - 01.2001
- Oversight role for UHG Unisys and IBM Mainframes, responsibilities included:
- Participating in War Rooms associated with Mainframe issues
- Capacity Planning
- Distributed application performance monitoring
Crisis Manager
UnitedHealth Group
03.1998 - 08.2000
- Crisis Management 1998-2000
- Facilitated War Rooms and drove resolution for complex high severity incidents
- Mainframe, Network and Infrastructure Monitoring
Help Desk Analyst
UnitedHealth Group
06.1997 - 03.1998
- Basic Incident Management including:
- Customer Service
- Triage of incoming incidents
- Follow-up calls
Education
High School Diploma -
Johnson High School
Saint Paul, MN06-1989
Skills
- DNS
- DHCP
- Network Monitoring
- Active Directory
- Linux
- LAN
- TCP/IP
- VMWare
- Operating Systems
- PowerShell
- Network Support
- WAN
- SQL
- System Administration
- Microsoft Windows
- VoIP
- Help Desk
- Microsoft Windows Server
- Network Firewalls
- Network Administration
- Shell Scripting
- ServiceNow
- Disaster Recovery
- Technical Support
- Load Balancing
- Docker
- MySQL
- Python
- Apache
- VPN
- AWS
- Network Engineering
- APIs
- Azure
Certification
Cisco CCNA, 06/01/03 to 06/01/13
Additional Information
27 years of IT Experience including 17 years of Application and Network Performance and Availability Monitoring. Excellent troubleshooting skills including, hardware, network, system and application level analysis. Excellent verbal and written communication skills.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Software Engineer
Optum
10.2021 - Current
Lead Systems Engineer
Lumen/CenturyLink
11.2018 - 10.2021
Senior Monitoring Specialist - Engineer III
Taylor Corporation
01.2017 - 10.2021
Monitoring Engineer
Network Monitoring Tools Team
07.2013 - 10.2017
Monitoring Engineer
UnitedHealth Group
01.2010 - 01.2013
Monitoring Engineer for Application Instrumentation
UnitedHealth Group
01.2008 - 01.2010
Monitoring Tools Admin
Enterprise Monitoring Team
01.2004 - 01.2008
Network Analyst
United Command Center
01.2002 - 01.2004
Manager Infrastructure Monitoring Group
UnitedHealth Group
01.2001 - 01.2002
Availability Manager
Availability Management
01.2000 - 01.2001
Crisis Manager
UnitedHealth Group
03.1998 - 08.2000
Help Desk Analyst
UnitedHealth Group
06.1997 - 03.1998
High School Diploma -
Johnson High School
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