Gavin Phiavilayvong
Chanhassen
Summary
Experienced Manager looking to professionally advance and positively impact operations with leadership and management abilities. Background delivering above-benchmark results and uncovering new opportunities.
Overview
24
24
years of professional experience
Work History
Manager
OneMain Financial
10.2012 - 05.2024
- Coached and mentored employees through challenges
- Monitored employee productivity to provide suggestions for increased sales and service
- Service current portfolio and focus on retention of current portfolio while also focusing on new business
- Evaluated financial status, creditworthiness and collateral of each applicant to determine risk level of granting loan
- Calculated initial payment plans and repayment schedules for delinquent customers to bring loans current
- Established strong relationships with clients, building loyalty and trust in loan process
- Carefully reviewed account and credit records to determine risk level associated with each applicant
- Adhering to compliance throughout loan process
- Collections of delinquent accounts
- Resolved customer inquiries, complaints, and issues providing insightful solutions
Customer Service Representative
Wells Fargo
04.2008 - 10.2012
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Built strong knowledge of product line to assist customers in selecting products
- Assisted customers with opening and closing of accounts
- Sales and Servicing of accounts
- Offered products and services to meet customers' needs and goals
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Served as friendly first point of contact for customer inquiries
- Processed customer orders quickly to prevent long queues
Sales Associate / Driver
Asahi Trading
01.2006 - 04.2008
- Unloaded, unboxed and transported incoming merchandise
- Built repeat customer base through excellent service
- Managed cash and credit card transactions
Manager
First Union Bank
02.2000 - 11.2005
- Sales, servicing and collection of accounts
- Focus on retention of current accounts while focusing on driving in new business
- Delivery of merchandise
- Recruited, hired and trained personnel to grow business books
- Used coaching and performance strategies to improve team results and build successful environments
- Prepared detailed sales plans and set competitive team goals to meet business targets
- Trained and guided staff on new financial products and in upselling and cross-selling techniques
- Deepened relationships, acquired new clients and improved service delivery to drive portfolio growth
- Implemented customized coaching and development plans to close employee knowledge and skill gaps
- Led regular meetings to share new information, update policies and outline objectives to staff
- Supervised associates and communicated goals to foster teamwork and collaboration
- Audit and record keeping
Education
High School Diploma -
Rutherford High School
Rutherford, NJ06.1998
Skills
- EMPLOYEE TRAINING AND DEVELOPMENT
- NETWORKING AND COLLABORATION
- TIME MANAGEMENT
- PERFORMANCE EVALUATIONS
- POLICY ADMINISTRATION
- HIRING AND TRAINING
- SCHEDULE OVERSIGHT
- OVERSEE OPERATIONS
- REPORTING AND DOCUMENTING
- PERFORMANCE REVIEWING
- BUILD SUCCESSFUL TEAMS
- DEVELOP EMPLOYEE KNOWLEDGE
Timeline
Manager
OneMain Financial
10.2012 - 05.2024
Customer Service Representative
Wells Fargo
04.2008 - 10.2012
Sales Associate / Driver
Asahi Trading
01.2006 - 04.2008
Manager
First Union Bank
02.2000 - 11.2005
High School Diploma -
Rutherford High School
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