Gemechu Godi
Bloomington
Summary
Experienced with identifying customer needs and providing tailored solutions to increase satisfaction and sales. Utilizes effective communication to build rapport and trust with clients. Track record of achieving sales targets through strategic customer engagement and support.
Overview
15
15
years of professional experience
Work History
Customer Service/ Sales Specialist
Alclear
Saint Paul, MN
08.2017 - Current
- Generated 1.7k new clear memberships in 2024, contributing significantly to company growth and customer acquisition goals.
- Addressed customer inquiries with expertise, ensuring clarity on product features and service offerings.
- Secured Employee of the Month recognition for enhancing customer satisfaction to 90% and successfully retaining over 40% of new members after free trial period.
- Recognized for exceptional performance in acquiring 450 new customers in a one-month period to drive business growth.
- Implemented digital solutions and focused engagement techniques to enhance overall customer satisfaction.
- Developed and maintained positive relationships with customers through effective communication and support.
- Documented and submitted technical support tickets to ensure timely resolution of customer account concerns.
- Coordinated training sessions and provided administrative assistance to new hires, fostering their integration into various roles.
Associate
Walmart
Saint Paul, MN
06.2016 - 07.2017
- Assisted customers with locating products and coordinated with team members to fulfill requests.
- Maintained friendly services and ensured customer satisfaction.
- Operated cash registers, processed payments, and maintained transaction accuracy.
Team Member Specialist
Target
Sioux Falls, SD
02.2011 - 03.2012
- Displayed proficient product knowledge to assist the customer.
- Resolved customers' complaints by inquiry the problem, finding solutions.
- Ensured efficient checkout and order processing for a positive customer experience.
- Supported inventory management and restocking efforts during peak hours.
Education
No Degree - Sales Development & Tech career Training
Techfluent Academy Program
Minneapolis, MN12-2025
Bachelor of Arts - Communication
University of Minnesota
Minneapolis, MN05-2017
Skills
- Client relationship building
- Persuasive communication
- Customer service
- Multitasking and organization
- Sales strategy
- Negotiation tactics
- Marketing promotions
- Problem-solving abilities
Timeline
Customer Service/ Sales Specialist
Alclear
08.2017 - Current
Associate
Walmart
06.2016 - 07.2017
Team Member Specialist
Target
02.2011 - 03.2012
No Degree - Sales Development & Tech career Training
Techfluent Academy Program
Bachelor of Arts - Communication
University of Minnesota