Genesis McBrayer
Rosemount,MN
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to achieving exceptional levels of customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to boost sales and cultivate lasting customer loyalty. Demonstrated success in collaborating with team members to meet sales objectives while fostering a positive and engaging store environment. Committed to driving results through strategic relationship building and a customer-centric approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Garage Clothing
Bloomington, MN
06.2025 - Current
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Created a clean and organized work environment to enhance shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at point of sale
- Contributed to achievement of store goals by actively upselling products and suggesting complementary items
Prom Specialist
Carrie's Prom & Tux
St. Cloud, MN
02.2025 - 05.2025
- Upheld cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Handled cash transactions accurately and efficiently, maintaining balanced cash drawer at end of each shift
- Increased customer satisfaction by resolving product-related issues in timely and satisfactory manner
- Assisted in inventory management, including receiving and restocking merchandise
- Provided feedback to management regarding customer preferences and trends
Shift Lead
Crumbl Cookies
06.2024 - 12.2024
- Oversaw daily operations of bakery, including production, inventory management, and quality control
- Trained new bakers on proper techniques, recipes, and equipment operation
- Monitored product quality through regular visual inspections before packaging or display
- Upheld high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining positive brand image
- Preserved all regulatory requirements related to health, safety, sanitation
- Managed multiple projects simultaneously within established timelines
Groundskeeper
Christopherson Properties
05.2023 - 08.2023
- Maintained and cared for outdoor landscapes, including mowing lawns, trimming hedges, and planting flowers
- Performed regular inspections of plants and trees to identify any signs of disease or pest infestation
- Implemented effective weed control strategies to maintain a clean and manicured appearance of landscape
- Sustained inventory levels by monitoring supplies such as fertilizers, pesticides, mulch
- Preserved cleanliness of work areas by removing debris after completing tasks
- Coordinated with other team members to complete larger projects within specified timelines
Boys and Girls Club Staff
Boys and Girls Club KIDSTOP
01.2023 - 05.2023
- Dedicated youth development professional committed to helping you people reach their full potential.
- Responsible for checking in and watching all children in the classroom.
- Provided safe, fun, and inclusive space for youth, fostering positive values and building relationships.
- Prepare different activities that all kids will enjoy.
Tanning Specialist
TSD, SUN TAN CITY
08.2022 - 12.2022
- Enhanced customer satisfaction by providing personalized tanning consultations and recommendations based on individual needs.
- Conducted thorough assessments of clients'' skin types before recommending suitable tanning options tailored to their specific needs.
- Assisted in inventory management by tracking product usage and reordering supplies as needed to maintain optimal salon operations.
- Communicated effectively with diverse clientele, understanding their unique needs and preferences while delivering customized tanning solutions.
- Increased client retention by delivering exceptional customer service and maintaining a clean, welcoming salon environment.
Trainer
Conquer Ninja Gyms
05.2022 - 08.2022
- Taught three to four classes a week, and hosted birthday parties and field trips.
- Sell memberships to those that are new to the program.
- Responsible for cleaning the gym to ensure a safe environment for all customers and coworker’s.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Camp Counselor
Camp Bow Wow
02.2022 - 05.2022
- Evaluate dog behavior, reactions, and interactions with other dogs to complete the initial dog screen evaluations, also called “Interviews.”
- Feed dogs and administer medications as directed.
- Monitor play yards for dogs of all sizes.
- Clean up any spills that were made
- Assisted with grooming and bathing of all dogs
Processor
Goodwill Industries
10.2020 - 07.2021
- Assisted with the maintenance of a clean and organized work environment to ensure safe working area for coworkers.
- Collaborated with team members to resolve any issues or questions related to processing
- Managed a large volume of clothing within tight deadlines, consistently meeting productivity targets
- Assisted in training new employees on processing procedures
Hostess/Busser
The Point
04.2019 - 03.2020
- Addressed guest requests or complaints, and escalated major complaints to manager.
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Collaborated with management to develop strategies for improving guest experience and optimizing table turnover rate
- Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed
- Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
- Trained new host/hostess team members on proper greeting procedures, seating protocols, and customer service standards
Education
Associate's degree - Criminal Justice
St. Cloud State University
Saint Cloud, MN08.2025
Senior in High school - Human Services
Shakopee Senior High School
Shakopee, MN05.2021
Skills
- Proficient in computer applications
- Courteous phone handling
- Strong organizational abilities
- Stock management skills
- Guest services coordinator
- Cash transaction processing
- Sales proficiency
- Customer-focused retail sales
- Point of sale operation
- Skilled in Microsoft Office tools
- Guest relations management
- Excel proficiency
- Customer service expertise
- Strong verbal communication
- Retail mathematics
- Collaborative teamwork
- Effective time management
- Effective troubleshooting skills
- Analytical problem-solving
- Timely and dependable
- Sales enhancement
- Inventory management
- Brand awareness
- Client-focused sales
- Socially engaging
Certification
- CPR Certification
- Driver's License
- First Aid Certification
Timeline
Sales Associate
Garage Clothing
06.2025 - Current
Prom Specialist
Carrie's Prom & Tux
02.2025 - 05.2025
Shift Lead
Crumbl Cookies
06.2024 - 12.2024
Groundskeeper
Christopherson Properties
05.2023 - 08.2023
Boys and Girls Club Staff
Boys and Girls Club KIDSTOP
01.2023 - 05.2023
Tanning Specialist
TSD, SUN TAN CITY
08.2022 - 12.2022
Trainer
Conquer Ninja Gyms
05.2022 - 08.2022
Camp Counselor
Camp Bow Wow
02.2022 - 05.2022
Processor
Goodwill Industries
10.2020 - 07.2021
Hostess/Busser
The Point
04.2019 - 03.2020
Senior in High school - Human Services
Shakopee Senior High School
Associate's degree - Criminal Justice
St. Cloud State University
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