Genevie Thoennes
Fergus Falls
Summary
Creative problem solver that can find a solution for anything. Attention to detail allows me to catch mistakes early before they become a problem. By using effective communication and attentive listening, it allows me to ensure that standards are met and that there is no confusion between employees or customers.
Overview
7
7
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer service
Motel 6 Hotel
Fargo
03.2023 - 06.2023
- Greeted customers, checked guests into rooms, and provided customer service.
- Provided customer service assistance to guests and employees.
- Delivered prompt, accurate, and excellent customer service.
- Provided customer service support and addressed customer inquiries.
- Answered incoming calls and provided customer service.
- Processed orders accurately while providing excellent customer service.
- Greeted customers upon arrival and provided customer service.
- Resolved customer service issues quickly and efficiently.
- Adhered to company policies regarding customer service standards.
- Provided customer service support to clients.
- Generated detailed reports on all customer service activities.
- Provided customer service in a fast-paced environment.
- Resolved customer service issues in a professional manner.
- Provided customer service regarding payment processing issues.
Temp Worker
Dougherty staffing
Fergus Falls
06.2016 - 07.2019
- Operated machinery to assist with production line tasks.
- Maintained cleanliness and organization of work area.
- Collaborated with team members to meet daily workload goals.
- Assisted in inventory management and restocking supplies as needed.
- Loaded and unloaded materials for efficient workflow processes.
- Communicated effectively with supervisors regarding workflow issues.
- Completed data entry tasks within specified timeframes.
Production Worker
MinnDak Farmers Co-op
Wahpeton
08.2016 - 12.2016
- Operated production machinery to process agricultural products efficiently.
- Inspected products for quality and compliance with safety standards.
- Loaded and unloaded raw materials for production lines promptly.
- Forklift operator
- Monitored equipment performance and reported any issues to supervisors.
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Tracked production data such as number of items produced per hour, day, week.
- Organized storage areas for efficient retrieval of items when needed.
- Adhered strictly to established guidelines and procedures while performing duties.
- Utilized computer software programs to record details related to production process.
- Troubleshot technical issues that arose during assembly process.
Education
Gen Ed Diploma
Duluth, MNSkills
- Effective communication
- Interpersonal communication
- Adaptable
- Creative
- Excellent problem solving abilities
- Organized
- Attentive to detail
Languages
English
Native/ Bilingual
American Sign language
Professional
Timeline
Customer service
Motel 6 Hotel
03.2023 - 06.2023
Production Worker
MinnDak Farmers Co-op
08.2016 - 12.2016
Temp Worker
Dougherty staffing
06.2016 - 07.2019
Gen Ed Diploma