Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.
Overview
13
13
years of professional experience
Work History
Specialist Process Improvement -MP (Manage People)
Oyu Tolgoi LLC, Rio Tinto Group
12.2022 - 08.2023
Working with the key stakeholders develop and implement policies, procedures and training programs to support the implementation and embedment of the MP Processes.
Advise in identifying and addressing any integration issues between the MP Process and other Business Solution Process Streams.
Participate in project definition and blueprint phases to ensure functionality supports sustainable business processes and achieves appropriate levels of control and compliance with Rio Tinto standards and policies.
Identify and address integration issues between the Business Solution MP Process and other business processes.
Identify and analyze process embedding areas for their specific process area, in consultation with Business Unit (BU) Custodians and RT Business Solution IS&T.
Work with RT Business Solution IS&T to identify and register agreed continuous improvement (CI) items for the business.
Be the responsible owner for the implementation of continuous improvement initiatives at Oyu Tolgoi.
Ensure that staff are properly trained on all improvements applied to the business solution so as to minimize the impact of these improvements within their respective process streams, roles and accountabilities
Engage with the Business Process Leaders and the RT Business Solution IS&T to assist in the creation of detailed business cases and ensure that business process design, KPIs and improvement initiatives will meet business needs.
Link with Process Improvement Specialists from other Rio Tinto Business Units for knowledge sharing and Communities of Practice - Act as business unit representative for communities of practice and SAP user conferences.
Developed strong client relationships through consistent communication and attentive service.
Employee Data Management Officer HR
Oyu Tolgoi LLC, Rio Tinto Group
10.2016 - 12.2022
Create and maintain employee life cycle related information into the RTBS/SAP ensuring confidential, accurate and timely processing.
Maintain organizational structure changes on the RTBS (Rio Tinto Business Solution).
Ensures that OT data management is compliant with RT global data standards.
Prepare monthly, quarterly HR reports to HRBPs and Leaders for business analysis and Company's ratio reports to the Government authorities.
Support REM team to apply annual salary review data into SAP according to global data process.
Provide support to the human resources team with ongoing data and reporting activities.
Ensures that OT employees data is managing accurately using HR data audit reports.
Improved data quality by implementing strict validation and standardization processes.
Streamlined data management tasks for increased efficiency and reduced errors.
Employee Services Officer
Oyu Tolgoi LLC, Rio Tinto Group
10.2011 - 10.2016
Create and maintain employee life cycle related information into the RTBS/SAP ensuring confidential, accurate and timely processing;
Assistance with advanced reporting for HR and Payroll teams;
Providing payroll related transactional services such as bank account change, annual salary change, salary band change etc;
Support REM team to apply annual salary review data into SAP according to global data process.
Manage Organizational structure change into the RTBS according to approved Organizational chart;
Meeting critical cut-off dates for HR and Payroll.
Responsible Employees Social and Health Insurance book update;
HR Data Clerk
Oyu Tolgoi LLC, Rio Tinto Group
05.2010 - 10.2011
Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
Streamlined data entry processes for increased efficiency and reduced errors.
Maintained high-quality data records by consistently updating and organizing information in databases.
Improved data retrieval times with well-organized filing systems, expediting access to critical information.
Responsible all employee's data.
Providing HR transnational and administrative support for HR processes.
Maintain/Build organizational hierarchy maintenance of HR departments.
Assist with HR reportings.
Providing general administrative support to HR department staff such as preparing reports, arranging meetings, processing confidential reports and documents, tracking deadlines, filing electronic and hard copy of OT employees.
Education
Bachelor of Arts - Arts in Linguistics (English Translation)
University of The Humanities
Mongolia
06.2014
Bachelor of Science - BA in Information System Management
The Institute of Finance And Economics
Mongolia
06.2009
Skills
Analytical Thinking Skills
Time Management Skills
Customer Service Skills
Problem Solving Skills
Team Player
Analytical Skills
Multitasking Skills
Quality Assurance
Root Cause Analysis
Timeline
Specialist Process Improvement -MP (Manage People)
Oyu Tolgoi LLC, Rio Tinto Group
12.2022 - 08.2023
Employee Data Management Officer HR
Oyu Tolgoi LLC, Rio Tinto Group
10.2016 - 12.2022
Employee Services Officer
Oyu Tolgoi LLC, Rio Tinto Group
10.2011 - 10.2016
HR Data Clerk
Oyu Tolgoi LLC, Rio Tinto Group
05.2010 - 10.2011
Bachelor of Arts - Arts in Linguistics (English Translation)
University of The Humanities
Bachelor of Science - BA in Information System Management
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA