Gerrad Lay
Minnetonka
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
Three Star Sportscards
Bloomington
01.2021 - 09.2023
- Fulfill orders from various online sales channels. List new.
- Listed new cards for sale online.
- Shipped orders to customers.
- Assisted in retail sales in store
- Ensured that each customer receives outstanding service by providing a friendly environment including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
- Accurately and efficiently performed transactions on registers and accurately maintain all cash at the registers.
Auto Body Estimator
Luther Auto Body
Hopkins
01.2010 - 03.2012
- Analyzed customer feedback data to improve overall service quality levels.
- Reviewed existing documentation including previous job orders and invoices when preparing estimates for repeat customers or returning vehicles.
- Created accurate estimates for body repair work on customer vehicles.
- Worked collaboratively with shop management team members to ensure that all estimates met internal standards and expectations.
- Responded promptly to customer inquiries regarding their auto body repair estimates.
- Maintained up-to-date records of vehicle parts and labor costs associated with each estimate.
Service Advisor
Luther Hopkins Honda
Hopkins
01.2008 - 02.2010
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Homemaker
Self-employed
Minnetonka
- Managed household errands and other essential duties.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Sanitized and cleaned on a daily basis.
- oversaw numerous projects.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Law Enforcement
Normandale Community College
Minneapolis, MNSkills
- Order fulfillment
- Product listing
- Customer service
- Sales transactions
- Cost estimation
- Customer relationship management
Timeline
Sales Associate
Three Star Sportscards
01.2021 - 09.2023
Auto Body Estimator
Luther Auto Body
01.2010 - 03.2012
Service Advisor
Luther Hopkins Honda
01.2008 - 02.2010
Homemaker
Self-employed
Some College (No Degree) - Law Enforcement
Normandale Community College
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