Gianmarco Caleffi
Mantova
Summary
Responsabile dinamico e orientato ai risultati nel settore delle Operazioni Commerciali, con una solida esperienza maturata tra Europa, Stati Uniti e Canada, e una profonda conoscenza dei mercati internazionali e delle dinamiche culturali globali. Dal contesto strutturato e altamente sfidante di Marcegaglia, dove ho conquistato la fiducia e il confronto diretto con la proprietà, fino alla guida della crescita e delle operazioni internazionali in Sapi Holding, ho sempre ottenuto risultati concreti in termini di sviluppo del fatturato, efficienza operativa e consolidamento delle relazioni con i clienti.
Instancabile, ambizioso e operativo, do il meglio sotto pressione e guido con l’esempio — unendo visione strategica e forte dedizione al lavoro. Ho esperienza nella gestione di team multiculturali, nel costruire fiducia con interlocutori di ogni livello e nel tradurre obiettivi commerciali in risultati misurabili. Porto con me passione, precisione e determinazione, garantendo il raggiungimento anche degli obiettivi più ambiziosi, sempre con lucidità e spirito di equilibrio.
Overview
8
8
years of professional experience
Work History
Head of Commercial Operations
Sapi Holding
12.2022 - Current
- Full management of the worldwide client portfolio, resulting in significant growth in both customer base and overall company revenue over the last four years.
- Development of new clients and market sectors, with a focus on the hospitality industry.
- Development of existing clients and consolidation of long-term partnerships.
- Creation and launch of a new decorative arts brand, including positioning, strategy, and market introduction.
- Monthly business trips of at least three weeks to the United States for client visits and strategic meetings.
- Coordination of a sales network composed of agents based across Europe and primarily in the U.S., with monthly meetings held at company offices in New York, Los Angeles, and Miami.
- Direct management and coordination of the marketing department, aligning promotional strategies with commercial goals.
- Data-driven decision-making based on KPIs, market trends, and customer feedback.
- Drafting annual and monthly budgets, and reporting directly to ownership on a monthly basis.
Area Sales Manager
Marcegaglia S.p.a
09.2019 - 12.2022
- Sales Area Manager – Scandinavia & Eastern Europe
- Coordination of 3 Back Office Assistants
- Direct collaboration with the Sales and Purchasing Director for annual budget planning and monthly monitoring
- Direct communication with Plant Managers in Mantua, Forlì-Cesena, and Ravenna
- Development of new clients
- Development of new product lines
- Management of a client portfolio generating €90 million in annual revenue
- Development and management of consignment stock
- Independent organization of client visits, plant tours, and trade show attendance
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Sales Back Office Assistant
Folli Follie
02.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Monitored competitor activities within the market space, providing valuable insights that informed strategic decision-making processes for product positioning efforts.
- Supported sales team in achieving targets through diligent follow-ups on leads and efficient order processing.
- Assisted in maintaining accurate customer records, ensuring up-to-date information for future reference.
- Collaborated with marketing department to develop promotional materials and strategies for sales campaigns.
- Managed confidential client data with discretion, ensuring proper storage according to company standards and industry regulations.
Back Office Officer
Transfilm
06.2017 - 08.2017
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Collaborated with marketing department to develop promotional materials and strategies for sales campaigns.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
Education
High School Diploma -
Liceo Scientifico Belfiore
Mantova, Italy06-2015
Bachelor of Science - Bachelor’s Degree in Economics
Università Degli Studi Di Verona
Verona, Italy04-2018
Master of Science - Master’s Degree in International Trade
Chamber of Commerce
Mantova, Italy07-2018
Skills
- Team leadership and cross-functional coordination
- Experience with international clients and global markets
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Decision-making
- Verbal communication
- Business development
- Market and competitor analysis
- Budgeting and financial forecasting
- Pricing and margin optimization
- Customer relationship management
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Head of Commercial Operations
Sapi Holding
12.2022 - Current
Area Sales Manager
Marcegaglia S.p.a
09.2019 - 12.2022
Sales Back Office Assistant
Folli Follie
02.2019 - 08.2019
Back Office Officer
Transfilm
06.2017 - 08.2017
High School Diploma -
Liceo Scientifico Belfiore
Bachelor of Science - Bachelor’s Degree in Economics
Università Degli Studi Di Verona
Master of Science - Master’s Degree in International Trade
Chamber of Commerce
Similar Profiles
Johannes StanullaJohannes Stanulla
Managing Partner at Levy Holding SAPI de CVManaging Partner at Levy Holding SAPI de CV
Xochitl PerezXochitl Perez
Responsable De Calidad E Inocuidad at Suzis Cookies SAPI De CVResponsable De Calidad E Inocuidad at Suzis Cookies SAPI De CV
Emanuel ZuticEmanuel Zutic
Head of Partnerships at SAPIHead of Partnerships at SAPI