Summary
Overview
Work History
Skills
Timeline
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Gianni Bonaccorso

Saint Paul

Summary

Dynamic and results-driven professional with extensive experience at Caribou Coffee, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and drive sales growth through effective staff training and inventory management. Recognized for exceptional problem-solving skills and commitment to maintaining high-quality standards in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Caribou Coffee
12.2024 - Current
  • Prepared sandwiches and salads according to customer specifications, ensuring quality and presentation standards.
  • Operated point-of-sale system, processing transactions efficiently while maintaining accuracy in cash handling.
  • Collaborated with team members to maintain cleanliness and organization of workstations throughout shifts.
  • Assisted in training new crew members on food preparation techniques and safety protocols for operational efficiency.
  • Engaged with customers to provide exceptional service, addressing inquiries and resolving issues promptly.

Shift Leader

Caribou Coffee
08.2023 - 12.2024
  • Supervised daily operations to ensure efficient workflow and exceptional customer service.
  • Trained and mentored new team members on product knowledge and operational procedures.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Implemented promotional strategies to increase customer engagement and drive sales growth.
  • Collaborated with management to develop training materials for ongoing staff development

Team Member

Caribou Coffee
02.2023 - 08.2023
  • Prepared high-quality beverages following Caribou Coffee recipes and standards.
  • Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Maintained cleanliness and organization of workstations for efficient operations.
  • Assisted in inventory management, restocking supplies to meet demand.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Crew Member

Cousin Subs
10.2021 - 05.2022
  • Prepared sandwiches and salads according to customer specifications, ensuring quality and presentation standards.
  • Operated point-of-sale system, processing transactions efficiently while maintaining accuracy in cash handling.
  • Collaborated with team members to maintain cleanliness and organization of workstations throughout shifts.
  • Assisted in training new crew members on food preparation techniques and safety protocols for operational efficiency.
  • Engaged with customers to provide exceptional service, addressing inquiries and resolving issues promptly.

Crew Member

Golden Chicken Oak Creek
06.2021 - 02.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.

Crew Member

McDonald’s
03.2020 - 10.2020
  • Implemented sanitation procedures consistently, contributing to a safe and compliant food service environment.
  • Adapted quickly to changing priorities during peak hours, maintaining productivity and teamwork under pressure.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management

Timeline

Assistant Manager

Caribou Coffee
12.2024 - Current

Shift Leader

Caribou Coffee
08.2023 - 12.2024

Team Member

Caribou Coffee
02.2023 - 08.2023

Crew Member

Cousin Subs
10.2021 - 05.2022

Crew Member

Golden Chicken Oak Creek
06.2021 - 02.2022

Crew Member

McDonald’s
03.2020 - 10.2020

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Gianni Bonaccorso