Gabriella (Gigi) Emoruwa
Minneapolis
Summary
Professional personal care assistant and sales associate with strong track record in client care and support. Known for delivering high-quality care, service by adapting to individual needs. Focused on collaborative teamwork by effectively communicating with colleagues to achieve positive outcomes no matter what challenges enter the environment. Consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Minneapolis, MN
07.2023 - 07.2025
- Provided high-quality coffee, tea, and juice beverages while adhering to Starbucks’ standards.
- Ensured a welcoming, efficient environment for customers.
- Operated various espresso machines and other equipment, learning to craft standard approved drinks in a timely manner.
- Assisted with training new baristas, promoting teamwork and productivity.
- Handled the cash register and processed transactions precisely.
- Enhanced guest experience and satisfaction with consistent, high-quality customer service.
- Managed inventory levels to prevent stock shortages.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Educated myself on intricate coffee standards and flavor profiles to better my performance.
- Managed time effectively, maintaining an average time of under 60 seconds during peak drive-through hours.
- Promoted a fun, positive environment.
- Educated customers on menu items, creating upselling opportunities to enhance the experience for all.
- Adhered to strict food hygiene regulations, minimizing the risk of contamination or illness.
PCA
Fraser Health
Minneapolis, MN
06.2022 - 01.2024
- Provided compassionate care and support to patients.
- Ensured comfort and safety during daily activities.
- Monitored vital signs and reported changes to nursing staff.
- Practiced proper hygiene practices (grooming, bathing) with patients.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Performed wound care and dressing changes, promoting timely healing and recovery.
Barista
Caribou Coffee
Minneapolis, MN
09.2022 - 05.2023
- Greeted customers, took orders, and crafted beverages according to customer preferences and company standards.
- Memorized and prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained a clean, organized, and efficient workspace to provide quality service in a fast-paced environment.
- Managed inventory, restocked supplies, and ensured that the store was well-maintained and inviting.
- Provided excellent customer service, addressing customer needs and resolving complaints promptly.
- Participated in team meetings to discuss strategies for improving customer service and store performance.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Sales Associate
Target
Saint Louis Park, MN
09.2021 - 01.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate sales reporting.
- Maintained organized merchandise displays to drive customer engagement and sales.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Identified customer needs and recommended appropriate products, increasing customer satisfaction levels.
- Handled inventory management tasks, ensuring stock levels met demand without overages.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
St. Louis Park Senior High School
Saint Louis Park, MN06-2023
Skills
- Strong customer service and communication skills
- Quick learner and adaptable to new tools and systems
- Ability to work under pressure in fast-paced environments
- Team-oriented with a strong focus on collaboration
- Cash handling and POS system experience
- Detail-oriented with an emphasis on accuracy and quality
Languages
English
Native or Bilingual
Spanish
Full Professional
Korean
Elementary
Timeline
Barista
Starbucks
07.2023 - 07.2025
Barista
Caribou Coffee
09.2022 - 05.2023
PCA
Fraser Health
06.2022 - 01.2024
Sales Associate
Target
09.2021 - 01.2022
High School Diploma -
St. Louis Park Senior High School