Gillian Chan
Saint Paul
Summary
Driven, sociable worker with a flexible schedule and willingness to work weekend shifts. Reliable and on time with the ability to work independently. Additionally able to work collaboratively and provide high-quality customer service and care.
Overview
10
10
years of professional experience
Work History
Assistant Teacher
The Art Academy
05.2023 - Current
- Assisted with classroom management techniques to foster positive classroom atmosphere.
- Explained expectations clearly and consistently enforced rules for children's behavior.
- Supervised classroom to maintain behavioral control and encourage learning.
- Enhanced learning experience through feedback and independent work.
Professional Actor
Historic Mounds Theater
09.2015 - Current
- Performed in plays and on-stage productions.
- Maintained availability and flexibility for rehearsals, wardrobe fittings and travel.
- Listened to director's notes and cues and incorporated feedback or instructions into performance.
- Changed voices, dialects, facial expressions and body language to fit the production.
- Practiced additional skills to add value to acting roles, such as another language or accent.
- Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues as directed, with fluency.
- Built trust and communication to create an environment for safe movement and actions, including dance and stage combat.
IT Technician
Saint Catherine University
09.2024 - 05.2025
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printer and scanners.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Responded to customer inquiries and provided technical assistance in person.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
Creative Arts Secondary School
06.2024
Bachelor of Arts - History
Saint Catherine University
St. Paul, MN12-2026
Skills
- Problem-solving
- Creative thinking
- Verbal communication
- Teamwork
- Following directions
- Analytical thinking
- Public speaking
- Coordination
Timeline
IT Technician
Saint Catherine University
09.2024 - 05.2025
Assistant Teacher
The Art Academy
05.2023 - Current
Professional Actor
Historic Mounds Theater
09.2015 - Current
High School Diploma -
Creative Arts Secondary School
Bachelor of Arts - History
Saint Catherine University
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