Gina Aldurf
Human Resources Generalist
Saint Michael,MN
Summary
Well-qualified Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further career goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Human Resources Generalist
Centro Restaurant Group
05.2022 - Current
- Process proper documents and on-boarding paperwork for new employees with discretion
- Update and submit employee payroll across multiple stores within a deadline
- Carry out HR policies and procedures and communicate such to employees to maintain smooth flow of work
- Maintain systems for employee data, company communications and project management such as: BambooHR, Slack, HotSchedules, Asana, and Tripleseat
- Create data driven Leadership reports and recommendations to advance at the store level
- Partner with philanthropic interests to achieve a common goal such as: Collect Halloween costumes for non-profits, donate monetary funds to schools, and raise money at various events for organizations
- Coordinate company-wide events boosting employee morale and fostering sense of community
- Stepped in for various catering opportunities in a leadership role by heading the event and engage in communication with the vendor and clients
Customer Service Specialist
Twin City Fan & Blower
09.2021 - 04.2022
- Assisted Sales Representatives and customers with orders, shipping information and invoices
- Liaison between locations and clients by responding to inquiries, assigning requests, and resolve concerns
- Attended weekly meetings and adjusted role to business and department needs
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
- Maintained communication and project management systems such as: Teams, Passport, and Epicor
Server/ Bartender
The Newsroom
01.2005 - 01.2020
- Served food and beverages promptly with focused attention to customer needs
- Event Coordinator-set up, coordinated, and facilitated events for business and social clientele
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained and evaluated new staff on computer program, menu items and points of service. Also gave work direction, evaluated performance and gave feedback to management
- Participated in on-going training such as wine tastings, food knowledge and general operations management
- Worked with POS Squirrel system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Community Relations
Minnesota Vikings
06.2008 - 03.2013
- Set up and executed projects with non-profit organizations within the community such as supervised photo shoots with players and directed youth football camps
- Obtained on-field access on game days and directed several groups of fans while providing information on players, procedure, and the Vikings Organization
- Developed positive relationships with members of the community and represented Minnesota Vikings in a positive manner by showing excellent attitude and enthusiasm
- Regular use of Microsoft Office to create documents in assisting with organization of events and schedules
Youth Counselor
Hearthstone of Minnesota
03.2008 - 08.2008
- Assisted 4-6 juvenile offenders to meet their educational, socialization, family life and nutritional needs while providing a safe and nurturing environment
- Used administration skills to keep track of daily records, which were discussed in the individual's therapy, meetings with probation officer, and house meetings with staff and clinical supervisor
- Monitored youth behavior and offered guidance and support for positive change
- Implemented variety of fun and recreational activities for residents to enhance life quality and self-esteem
- Trained in Crisis Intervention and Medication Administration
Education
Bachelor of Science - Family Studies And Human Services
Kansas State University
Manhattan, KS 05.2002 - 01.2005
Skills
Project & Event Management
Cash Management and Payroll
Teamwork and Independent Skills
Time Management and Meet Deadlines
Provide Leadership, Direction and Training
Effective Communication Orally and in Writing
Critical Thinking and Attention to Detail
Handle Confidential Information with Discretion
Timeline
Human Resources Generalist
Centro Restaurant Group
05.2022 - Current
Customer Service Specialist
Twin City Fan & Blower
09.2021 - 04.2022
Community Relations
Minnesota Vikings
06.2008 - 03.2013
Youth Counselor
Hearthstone of Minnesota
03.2008 - 08.2008
Server/ Bartender
The Newsroom
01.2005 - 01.2020
Bachelor of Science - Family Studies And Human Services
Kansas State University
05.2002 - 01.2005
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