Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Glenn Brownlow

Austin

Summary

Dynamic professional recognized for strong problem-solving skills and adaptability. Experienced in driving operational success as an Assistant Retail Manager, focusing on inventory management and customer service excellence. Proven ability to foster relationships with clients and team members, ensuring effective collaboration and high-impact results. Passionate about leveraging analytical skills to innovate and improve processes.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Dollar General
Austin
10.2023 - 03.2025
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Processed invoices, payments, deposits, and other transactions.
  • Managed daily cash-outs, deposits, and reconciliations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Reviewed and approved vendor invoices.
  • Assisted with stocking shelves, rotating merchandise, setting up displays and organizing back room inventory.
  • Handled everyday assignments reliably and competently.

Caretaker

Family of Jill Weikum
Austin
01.2020 - 08.2021
  • Built a strong and trusting rapport with the client and loved ones.
  • Redirected the client with memory issues, providing safety guidance and protection.
  • Performed housekeeping tasks, including laundry, vacuuming, dusting, and preparing meals.
  • Completed professional development courses with a concentration on her elderly health concerns.
  • Transported patients to medical, dental and personal care appointments.

ABO Certified Optician

Shopko Stores Operating Co. LLC
Austin / Albert Lea
03.2013 - 11.2019
  • Performed minor repairs on eyeglasses such as tightening screws or replacing nose pads.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Assisted customers in selecting eyewear frames and lenses that best suit their needs.
  • Processed payments from customers efficiently while maintaining accurate records.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Instructed patients on how to insert, remove, clean and care for contacts.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.

ABO Certified Optician

Olmsted Medical Center
Rochester
01.2011 - 01.2013
  • Ordered, received, and stocked inventory for the optical department.
  • Dispensed contact lenses according to prescription specifications.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Resolved customer complaints in a courteous and timely manner.
  • Repaired broken frames using specialized tools such as soldering irons.
  • Replenished supplies when necessary ensuring adequate quantities were available at all times.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.

Assistant Store Manager / Optical Lab Technician

Pearle Vision Center
Rochester
03.2008 - 05.2011
  • Ensured compliance with all safety regulations throughout the store premises.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated a variety of machinery and tools safely and efficiently.

District Lab Manager / Managing Optician

Luxottica Optical / Pearle Vision
Marietta
05.1999 - 03.2008
  • Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
  • Supervised production and workflow at multiple 'One Hour' lens finishing locations across metropolitan Atlanta.
  • Performed routine maintenance on lab equipment to ensure proper functioning.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
06-1990

Skills

  • Cash handling
  • Inventory management
  • Optical and Retail Sales
  • Optical and Retail Management
  • Customer service
  • Team building
  • Verbal and written communication
  • Motivational techniques
  • Attention to detail

Certification

American Board of Opticianry - Licensed Certified Optician

Minnesota Certification Board - Certified Peer Recovery Specialist

References

References available upon request.

Timeline

Assistant Store Manager

Dollar General
10.2023 - 03.2025

Caretaker

Family of Jill Weikum
01.2020 - 08.2021

ABO Certified Optician

Shopko Stores Operating Co. LLC
03.2013 - 11.2019

ABO Certified Optician

Olmsted Medical Center
01.2011 - 01.2013

Assistant Store Manager / Optical Lab Technician

Pearle Vision Center
03.2008 - 05.2011

District Lab Manager / Managing Optician

Luxottica Optical / Pearle Vision
05.1999 - 03.2008

High School Diploma -

Pebblebrook High School

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