Gloria Whittlef

Adept in customer service and problem resolution, enhanced customer satisfaction and loyalty at UNIFI by efficiently managing escalations and fostering trust. With expertise in HIPAA compliance and outstanding communication, role an ensured patient privacy and eligibility determination, showcasing ability to maintain confidentiality and handle high-pressure situations effectively. Polite and professional Sr. Patient Access successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Registration-medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Received several employee of the month certification's and Care on the spot. Athlete of the year certification and certified with MN Health for HPE approval's.

State of MN.