Gold Vang
Reed Group
Saint Paul
7
years of professional experience
In search of an entry level position within the financial industry to contribute my strong work ethics, my positive attitude, and customer service. I am a hard worker looking to grow and develop my professional skills.
Work History
Customer Service Specialist
4 Months- Oversaw employee absence management processes.
- Handled general administrative responsibilities to maintain office efficiency.
- Handled over 30+ calls per shift, retrieving employee data, relevant product information and cancelling cases if needed.
- Assisted employee with needs such as opening an absence case, providing updated case to employee of any changes and advising employees what are the next steps for their case absence to get approved by a case manager.
- Evaluated employee's case file information to explore and understand the kind of absences to better serve in the future.
Server
1 Year 7 Months- Promoted high-profit items like appetizers and mixed drinks, contributing to increased sales.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Built strong connections with regular customers to enhance their experience. with regular customers.
Banker
2 Years 1 Month- Odd multiplication with large amounts.
- Verify Large Payouts.
- Verify daily starting/ending casino amounts.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Clerk
2 Years 5 Months- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Interacted with customers by phone, email or in-person to provide information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma
Diploma
Skills
Good communication skills
Telephone etiquette
POS systems expert
Money handling abilities
Good listening skills
Timeline
Customer Service Specialist
Reed Group
07.2019 - 11.2019Read More
Server
Redhawk Casino
09.2017 - 04.2019Read More
Banker
L.E Gaming
08.2015 - 09.2017Read More
Clerk
Fed Ex, Sacramento
03.2013 - 08.2015Read More
Luther Burbank Highschool
Diploma
Read More
Cosmnes River College
High School Diploma
Read More