Grace Collins
Walker
Summary
Dedicated professional employee with strong customer service skills and a focus on operational efficiency. Experienced in maintaining high standards in guest satisfaction and food safety within many types of operations.
Overview
6
6
years of professional experience
Work History
Resort Operations Associate
Agency Bay Lodge
Walker
04.2023 - Current
- Monitored service quality to maintain high standards of guest satisfaction.
- Assisted in managing daily resort operations and guest services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Prepared and served food according to health and safety standards.
Retail Worker
Walker General Store
Walker
12.2019 - 03.2025
- Assisted customers in finding products and providing recommendations.
- Processed transactions accurately using point-of-sale systems.
- Stocked shelves and ensured product availability for customers.
- Trained new employees on store policies and procedures effectively.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Barista
Walker Bay Coffee Co.
Walker
06.2022 - 04.2024
- Prepared high-quality espresso beverages and specialty drinks for customers.
- Maintained cleanliness and organization of the coffee shop and workstations.
- Provided excellent customer service by engaging with patrons and taking orders.
Education
Some College (No Degree) - Education
Liberty University
Lynchburg, VASome College (No Degree) - Education
Bemidji State University
Bemidji, MNHigh School Diploma -
Walker-Hackensack-Akeley HS
Walker, MNSkills
- Customer service
- Time management
- Multitasking capacity
- Inventory management
- Food safety standards
- Workload prioritization
- Hospitality
Timeline
Resort Operations Associate
Agency Bay Lodge
04.2023 - Current
Barista
Walker Bay Coffee Co.
06.2022 - 04.2024
Retail Worker
Walker General Store
12.2019 - 03.2025
Some College (No Degree) - Education
Liberty University
Some College (No Degree) - Education
Bemidji State University
High School Diploma -
Walker-Hackensack-Akeley HS