Graciela Alvarez
Minneapolis
Overview
9
9
years of professional experience
Work History
Ramp Agent
Delta Air Lines
Minneapolis
07.2024 - Current
- Operated baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Maintained equipment and tools to uphold operational standards.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Customer Service Representative
Delta Airlines
Madison
12.2022 - 07.2024
- Greeted customers to guide and assist them with the ticketing and baggage check-in process.
- Used a computer to sell, print, and reissue tickets.
- Managed the check-in process, ensuring that customers have the proper travel documentation.
- Practiced safety-conscious behaviors in all operational processes and procedures.
- Used computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
- Operated jetways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
- Resolved customer complaints through effective communication and problem-solving.
Ramp Supervisor
Unifi - Frontier and United Airlines
Madison
10.2021 - 12.2022
- Guided and directed incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures.
- Trained new staff on equipment usage and company procedures.
- Loaded, unloaded, sorted, and appropriately transferred passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
- Drove and operated ground equipment, such as pushbacks, belt loaders, and tugs.
- Collaborated with the internal team to ensure a safe, on-time departure.
- Cleaned the interior of the aircraft, cleaned and serviced aircraft lavatories.
- Learned and performed proper deicing procedures to prevent snow and ice accumulation on planes.
Sales Associate
Bath and Body Works
Madison
10.2020 - 12.2021
- Consistently executed to the selling model.
- Met selling goals/expectations during scheduled shifts.
- Built highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
- Supported replenishment activities that keep the store full and abundant.
- Assisted with floorsets, window changes, visual presentations, signage placement, etc. as directed.
Customer Service Associate
Walgreens
Beaver Dam
07.2016 - 01.2020
- Provided customers with courteous, friendly, fast, and efficient service.
- Recommended items for sale to customer and recommends trade-up and/or companion items.
- Registered customer purchases on assigned cash register, collects cash and distributes change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.
- Kept counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise. Completed resets and revisions as directed.
- Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complied with all company policies and procedures; maintains respectful relationships with coworkers.
Bookkeeper
Beaver Blacksmith
Beaver Dam
06.2017 - 08.2018
- Coordinated with vendors to resolve billing discrepancies promptly.
- Arranged available times for consultations, pickups, or finished product drop-offs.
- Ordered customer hardware parts from partnered manufacturers.
- Maintained financial records using QuickBooks software efficiently.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
Waitress and Hostess
Walkers Restaurant
Beaver Dam
07.2017 - 06.2018
- Prepped food in a timely manner for take out orders.
- Handled phone calls and customer queries about the restaurant and menu.
- Kept restaurant and kitchen organized and sanitized.
- Handled cash and card transactions, and maintained purchase records at the register.
- Communicated with coworkers to have an efficient work environment during rush hour and prep.
Education
Some College (No Degree) - Biology
University of Wisconsin-Madison
Madison, WITimeline
Ramp Agent
Delta Air Lines
07.2024 - Current
Customer Service Representative
Delta Airlines
12.2022 - 07.2024
Ramp Supervisor
Unifi - Frontier and United Airlines
10.2021 - 12.2022
Sales Associate
Bath and Body Works
10.2020 - 12.2021
Waitress and Hostess
Walkers Restaurant
07.2017 - 06.2018
Bookkeeper
Beaver Blacksmith
06.2017 - 08.2018
Customer Service Associate
Walgreens
07.2016 - 01.2020
Some College (No Degree) - Biology
University of Wisconsin-Madison
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