Grant Monson

• Coordinated task assignments to ensure efficient workflow among team members.
• Mentored junior staff in best practices and effective problem-solving techniques.
• Implemented new processes to enhance productivity and streamline operations.
• Analyzed performance data to identify areas for improvement within the team.
• Trained new staff in relevant processes and procedures.
• Delegated daily tasks to team members to optimize group productivity.
• Identified opportunities for process improvements, implementing changes when required.
• Assisted the supervisor in setting achievable goals for the team while monitoring progress toward them.
• Supported the MTOMH in developing plans for future projects, initiatives and objectives.
• Facilitated communication between departments to improve overall coordination.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Evaluated document eligibility for timely processing and compliance.

• Calculated and tracked documents submitted by consumers.
• Prepared and dispatched documents to the Department of Education efficiently.
• Sent prepared documents to consumers promptly.
• Trained new team members on document processing and calculation procedures.
• Assessed rehabilitation accounts for eligibility within auditing department.

Calculated and approved compromise amounts for consumers accurately.

• Established and verified payment schedules in Department of Education's database.

• Unloaded trailers at Eagan hub, contributing to UPS delivery efficiency.
• Sorted and organized packages for efficient distribution and delivery.
• Collaborated with team members to maintain workflow efficiency.
• Identified and reported mishandled packages to maintain service quality.