Grayce Luzovich
Gilbert
Summary
Dedicated professional with a proven track record at Giants Ridge Golf & Ski Resort, excelling in patient care and customer satisfaction. Expert in vital signs monitoring and compassionate communication, I significantly enhanced patient and customer experiences. Skilled in multitasking and problem-solving, I consistently delivered outstanding service, contributing to positive reviews and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Cornerstone Villa's
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Rental Shop Attendant
Giants Ridge Golf & Ski Resort
11.2023 - Current
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Strengthened relationships with repeat customers through personalized service and attention to their specific needs/preferences in renting equipment.
- Contributed to positive customer reviews by delivering outstanding service during all interactions.
- Demonstrated proper usage of rental equipment to customers, promoting safety and enjoyment.
Server
Sugar Shack Ice Cream Shop
05.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Rock Ridge High School
Eveleth, MNSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
- Clinical documentation
Certification
CNA
Timeline
CNA
Cornerstone Villa's
04.2024 - Current
Rental Shop Attendant
Giants Ridge Golf & Ski Resort
11.2023 - Current
Server
Sugar Shack Ice Cream Shop
05.2022 - 09.2023
Rock Ridge High School
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