Infor Service Management
Gregory (Greg) Knoll
Brooklyn Park
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
BLM Technologies
12.2008 - Current
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Maintained inventory control measures to replenish and maintain IT equipment.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Contributed to development, administration and testing of disaster recovery plans.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Orchestrated integration and communication of software upgrades.
- Planned and implemented upgrades to system hardware and software.
- Participated in disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
High School Diploma -
White Bear Lake High School
White Bear Lake, MNSkills
- Windows administration
- VPN configuration
- Log analysis
- System troubleshooting
- Wireless networking
- Hardware installation
- Access control
- Application support
- Email administration
- Asset management
- Monitoring tools
- Remote Access solutions
- Patch management
- Server management
- Database administration
- Web server administration
- Virtualization technologies
- Group policy management
- Operating systems
- Active directory
- Storage management
- System monitoring
- Software installation
- Hardware troubleshooting
- System upgrades
- PC diagnostics
- Microsoft Office Suite
- Technical support
- End-user training
- Windows 95/98/2000/XP/XP pro/nt
- Disaster recovery
- Server and system administration
- Troubleshooting and diagnosis
Certification
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- Microsoft Certified Professional SQL Database Administration 2014
Software
Microsoft SQL Server Management Studio
Team Viewer
Microsoft Office 365
Threat Locker
Connectwise Automate
Microsoft Access
Timeline
IT Systems Administrator
BLM Technologies
12.2008 - Current
High School Diploma -
White Bear Lake High School
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