Hi, I’m
Gunjlkham Enkhbat
International Economic
Khan-Uul District, UB
Summary
Proven Relationship Manager and Bank Teller at KHAN Bank, excel in relationship management and customer service, enhancing client satisfaction and loyalty. Demonstrated ability to exceed sales targets and resolve complex issues, showcasing problem-solving and active listening skills. Achieved significant performance metrics, underscoring a commitment to banking excellence and teamwork.
Overview
11
years of professional experience
4
years of post-secondary education
2
Languages
Work History
KHAN BankUlaanbaatar, Mongolia
Relationship Manager
01.2018 - Current
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
KHAN BankUlaanbaatar, Mongolia
Bank Teller
04.2014 - 01.2018
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Ulaanbaatar UniversityBayanzurkh District, UB
BBA from International Economics
09.2008 - 06.2012
Skills
Relationship Management
Customer Service
Banking
Loans
Sales expertise
Problem-Solving
Multitasking
Team Collaboration
Active Listening
Timeline
Relationship Manager
KHAN Bank
01.2018 - Current
Bank Teller
KHAN Bank
04.2014 - 01.2018
Ulaanbaatar University
BBA from International Economics
09.2008 - 06.2012
Languages
Mongolian
Native language
English
Intermediate
B1