Guy Lesch
Summary
Proficient and caring nursing team member offering over 16 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
19
19
years of professional experience
Work History
Licensed Practical Nurse
Minneapolis VA Health Care System
Shakopee, MN
10.2007 - Current
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning resulting in fifty percent increase and patient satisfaction.
- Updated patient medical records with services provided, health conditions, and response to treatments using CPRS (Computer Patient Record System). Recorded over two thousand data entries in past six months.
- Participated in development and implementation of quality improvement initiatives to raise healthcare standards. Assisted in recommending at least three significant quality improvements in last year.
- Communicated with patients to identify needs and expectations which resulted in enhance patient satisfaction as noted in recent patient satisfaction surveys.
- Maintained and managed patient files and databases. Provider patient profiles are typically in excess of twenty five hundred patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns. Averaged 50 phone calls week.
Medical Operations NCO
United States Army Reserves
West Hartford, Connecticut
09.2004 - 11.2007
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. Completed over two hundred monthly training schedules which maximized monthly Reserve unit training.
- Handled administrative requirements, maintained records and submitted operational reports. Updated and managed over two hundred and fifty soldier's computerized training records.
- Coordinated activities of subordinate personnel to support mission success. Managed five separate subordinate units yearly training objectives and individual soldier training needs. Annual review of training records were noted for completeness and accuracy.
- Directed tactical operations in complex and challenging environments.
Education
Certificate - Licensed Practical Nurse
Minneapolis Community And Technical College
Minneapolis, MN06.2000
Ed.D - Counseling, Guidance And Personnel Service
University of South Dakota
Vermillion, SD06.1988
Masters Degree Education - Counseling, Guidance And Personnel Service
South Dakota State University
Brookings, SD05.1983
Master of Arts - Education: Severe And Profound
University of South Dakota
Vermillion, SD05.1983
Bachelor of Arts - History
Winona State University
Winona, MN09.1973
Skills
- Customer Relations
- Inter-Department Collaboration
- Communication
- Administrative work
- Knowledge in PHI and PII
- Time management
- 16 years work experience in Healthcare
Timeline
Licensed Practical Nurse
Minneapolis VA Health Care System
10.2007 - Current
Medical Operations NCO
United States Army Reserves
09.2004 - 11.2007
Certificate - Licensed Practical Nurse
Minneapolis Community And Technical College
Ed.D - Counseling, Guidance And Personnel Service
University of South Dakota
Masters Degree Education - Counseling, Guidance And Personnel Service
South Dakota State University
Master of Arts - Education: Severe And Profound
University of South Dakota
Bachelor of Arts - History
Winona State University