Gwendolyn Kalimu
Maplewood
Summary
Highly professional individual with a strong commitment to maintaining exceptional levels of professionalism, patience, and efficiency. Dedicated to minimizing customer dissatisfaction by delivering outstanding service and resolving issues effectively. Skilled in providing excellent customer support and ensuring positive experiences. Adept at managing challenging situations with a calm and composed demeanor, while consistently meeting and exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
CNA
GrapeTree Medical Staffing
01.2023 - Current
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Deliver high-quality personal care services within the scope of practice as a CNA, ensuring patient satisfaction.
- Provided compassionate and high-quality care to patients, ensuring their comfort and well-being.
- Ensured clients' needs were fully met by providing dedicated and attentive care.
Senior Customer Service Specialist
Coram CVS Specialty Infusion Services
09.2017 - 12.2024
- Process Medicare part D & PBM claims on CE2000
- Process and enter HCPCS, per diem and other billing codes
- Assist in training and development of new employees
- Verify and quote home infusion benefits and pricing to internal and external customers
- Data entry of new patients
- Verifies paperwork requirements for individual insurances
- Obtains authorizations if needed
- Enters information and notes regarding verification for patient care into the insurance software
- Epic/Salesforce efficient
- Taught several training courses, assisted with CVS & AETNA projects as lead benefit specialist
CNA
Suite Living
01.2016 - 05.2023
- Assisted patients with daily living activities including bathing, grooming, toileting, eating, and mobility.
- Retained confidentiality of all my patients by closely flowing HIPAA guidelines
- Delivered compassionate end-of-life care to patients in hospice settings.
- Follow individualized care plans for 60+ residents by working closely with nursing staff
- Long term residential facilities, Nursing homes, Home Health,
- Establish a connection with residents through empathy and relationship building techniques
- Created an atmosphere of warmth, enthusiasm, and positive energy for the patients
- Recognized twice as Employee of the Month for exceptional performance.
Direct Support Specialist
Rem Hennepin Mentor Network
05.2015 - 08.2019
- Provide supervision and guidance for residents during skill building activities
- Assist with daily living activities including preparing meals and assisting with personal hygiene
- Update resident case notes daily
- Provides transportation to and from activities
- Assists individuals in the pursuit of recreational, social and community activities based on their preferences and individual plans
- Administering medication, hygiene, and grooming
Education
Nursing Assistant Certification -
International Institute of Minnesota
Saint Paul, MNMedical Assistant -
Globe University
Woodbury, MNHigh school or equivalent -
Mahtomedi High school
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- End-of-life care
- Compassionate communication
- Maintaining confidentiality
Timeline
CNA
GrapeTree Medical Staffing
01.2023 - Current
Senior Customer Service Specialist
Coram CVS Specialty Infusion Services
09.2017 - 12.2024
CNA
Suite Living
01.2016 - 05.2023
Direct Support Specialist
Rem Hennepin Mentor Network
05.2015 - 08.2019
Medical Assistant -
Globe University
High school or equivalent -
Mahtomedi High school
Nursing Assistant Certification -
International Institute of Minnesota
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