Gwen Willcox
Fergus Falls
Summary
Dynamic and customer-focused professional with experience at Starbucks, maintaining high quality and efficiency in fast-paced environments. Experience with POS system operation and demonstrated strong interpersonal skills by training new baristas and enhancing customer dining experiences. Proven ability to multitask effectively, ensuring seamless daily operations and exceptional service.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
12.2021 - 03.2024
- Expertly prepared a variety of espresso-based beverages and specialty drinks, ensuring quality and consistency for every customer.
- Demonstrated advanced coffee knowledge as a Black Apron-certified barista, guiding customers in selecting products and explaining brewing methods.
- Trained new baristas in drink preparation, customer service, and store operations, ensuring understanding of Starbucks’ standards.
- Delivered exceptional customer service in a high volume, fast paced environment, encouraging a welcoming and efficient atmosphere.
- Managed cash register, processed transactions accurately, and maintained inventory to ensure the smooth running of daily operations.
Hostess
Parker County Brewing Company
09.2020 - 05.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with front of house staff to seat guests efficiently and adjust table rotation during busy hours.
- Supported servers and bartenders with bussing and food running, keeping the dining area ready for every guest.
Education
Bachelor of Science - Finance
Arizona State University
Online05-2027
Skills
- Speedy and efficient
- Front counter maintenance
- Positive and professional
- POS system operation
- Phone etiquette
- Strong interpersonal skills
- Effective multitasking
- Complaint handling
Languages
American Sign Language
Full Professional
Timeline
Barista
Starbucks
12.2021 - 03.2024
Hostess
Parker County Brewing Company
09.2020 - 05.2023
Bachelor of Science - Finance
Arizona State University
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks