HAFID MOHAMED
Minneapolis,MN
Summary
Dedicated and reliable professional with over four years of experience in customer service, security operations, and dispatch coordination. Recognized for quick problem-solving abilities, exceptional organizational skills, and the ability to maintain composure in high-pressure situations. A strong team player committed to prioritizing safety and effective communication while consistently delivering positive experiences for customers and colleagues. Passionate about fostering collaborative environments that enhance service quality and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Unparalleled Security
07.2022 - 07.2025
- Patrolled buildings and monitored over 50 security cameras nightly.
- Wrote detailed reports on incidents, safety concerns, and rule violations.
- Assisted management in improving site safety and preventing issues before they happened.
- Recognized for professionalism and dependability in high-pressure environments.
Assistant Manager
Guardian Home Assist
03.2023 - 03.2025
- Supervised day-to-day operations and scheduling for 8+ employees.
- Helped improve customer satisfaction by resolving issues quickly and effectively.
- Trained new team members on communication, service, and safety standards.
- Kept operations running smoothly and made sure goals were met.
Sales Representative (Door-to-Door)
Threshold
03.2022 - 10.2023
- Reached and often exceeded monthly sales goals by up to 35%.
- Built strong relationships with customers, leading to repeat business.
- Trained new recruits in sales strategies and route planning.
Customer Support Specialist
Apple
02.2020 - 05.2022
- Answered customer questions through phone and chat with empathy and product knowledge.
- Resolved about 95% of issues on first contact.
- Worked with other teams to make service faster and smoother for customers.
Food Service Assistant
Augsburg University Dining Services
08.2021 - 02.2022
- Prepared and served meals for students and staff.
- Scanned student IDs, restocked supplies, and washed dishes.
- Worked with kitchen staff to keep a clean, organized, and safe workspace.
- Assisted in food preparation and service, ensuring quality and adherence to safety standards.
- Maintained cleanliness of dining areas, facilitating a welcoming environment for patrons.
Dispatcher
Prospect Airport Services
01.2019 - 02.2020
- Managed calls and coordinated dispatch for service vehicles and staff at MSP Airport.
- Communicated with drivers and passengers to ensure timely, efficient service.
- Maintained calm and professionalism in fast-paced, high-pressure situations.
- Monitored real-time flight updates to optimize dispatch scheduling.
- Directed the dispatch, routing, and tracking of 80+ vehicles.
Education
Associate Degree - Data Analysis
Minneapolis Community & Technical College
Minneapolis, MN05-2027
High School Diploma -
UBAYA High School
Hargeisa01.2019
Skills
- Customer support expertise
- CCTV surveillance management
- Operational dispatch management
- Team Leadership & Training
- Analytical problem solving
- Effective time management
Certification
- Guard Card — Active
- Driver’s License — Valid
Languages
English
Native or Bilingual
somali
Native or Bilingual
INTERESTS
Soccer, fitness, teamwork, helping others stay motivated
Timeline
Assistant Manager
Guardian Home Assist
03.2023 - 03.2025
Security Officer
Unparalleled Security
07.2022 - 07.2025
Sales Representative (Door-to-Door)
Threshold
03.2022 - 10.2023
Food Service Assistant
Augsburg University Dining Services
08.2021 - 02.2022
Customer Support Specialist
Apple
02.2020 - 05.2022
Dispatcher
Prospect Airport Services
01.2019 - 02.2020
Associate Degree - Data Analysis
Minneapolis Community & Technical College
High School Diploma -
UBAYA High School