Summary
Overview
Work History
Education
Skills
Certification
Languages
INTERESTS
Timeline
Generic
HAFID MOHAMED

HAFID MOHAMED

Minneapolis,MN

Summary

Dedicated and reliable professional with over four years of experience in customer service, security operations, and dispatch coordination. Recognized for quick problem-solving abilities, exceptional organizational skills, and the ability to maintain composure in high-pressure situations. A strong team player committed to prioritizing safety and effective communication while consistently delivering positive experiences for customers and colleagues. Passionate about fostering collaborative environments that enhance service quality and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Officer

Unparalleled Security
07.2022 - 07.2025
  • Patrolled buildings and monitored over 50 security cameras nightly.
  • Wrote detailed reports on incidents, safety concerns, and rule violations.
  • Assisted management in improving site safety and preventing issues before they happened.
  • Recognized for professionalism and dependability in high-pressure environments.

Assistant Manager

Guardian Home Assist
03.2023 - 03.2025
  • Supervised day-to-day operations and scheduling for 8+ employees.
  • Helped improve customer satisfaction by resolving issues quickly and effectively.
  • Trained new team members on communication, service, and safety standards.
  • Kept operations running smoothly and made sure goals were met.

Sales Representative (Door-to-Door)

Threshold
03.2022 - 10.2023
  • Reached and often exceeded monthly sales goals by up to 35%.
  • Built strong relationships with customers, leading to repeat business.
  • Trained new recruits in sales strategies and route planning.

Customer Support Specialist

Apple
02.2020 - 05.2022
  • Answered customer questions through phone and chat with empathy and product knowledge.
  • Resolved about 95% of issues on first contact.
  • Worked with other teams to make service faster and smoother for customers.

Food Service Assistant

Augsburg University Dining Services
08.2021 - 02.2022
  • Prepared and served meals for students and staff.
  • Scanned student IDs, restocked supplies, and washed dishes.
  • Worked with kitchen staff to keep a clean, organized, and safe workspace.
  • Assisted in food preparation and service, ensuring quality and adherence to safety standards.
  • Maintained cleanliness of dining areas, facilitating a welcoming environment for patrons.

Dispatcher

Prospect Airport Services
01.2019 - 02.2020
  • Managed calls and coordinated dispatch for service vehicles and staff at MSP Airport.
  • Communicated with drivers and passengers to ensure timely, efficient service.
  • Maintained calm and professionalism in fast-paced, high-pressure situations.
  • Monitored real-time flight updates to optimize dispatch scheduling.
  • Directed the dispatch, routing, and tracking of 80+ vehicles.

Education

Associate Degree - Data Analysis

Minneapolis Community & Technical College
Minneapolis, MN
05-2027

High School Diploma -

UBAYA High School
Hargeisa
01.2019

Skills

  • Customer support expertise
  • CCTV surveillance management
  • Operational dispatch management
  • Team Leadership & Training
  • Analytical problem solving
  • Effective time management

Certification

  • Guard Card — Active
  • Driver’s License — Valid

Languages

English
Native or Bilingual
somali
Native or Bilingual

INTERESTS

Soccer, fitness, teamwork, helping others stay motivated

Timeline

Assistant Manager

Guardian Home Assist
03.2023 - 03.2025

Security Officer

Unparalleled Security
07.2022 - 07.2025

Sales Representative (Door-to-Door)

Threshold
03.2022 - 10.2023

Food Service Assistant

Augsburg University Dining Services
08.2021 - 02.2022

Customer Support Specialist

Apple
02.2020 - 05.2022

Dispatcher

Prospect Airport Services
01.2019 - 02.2020

Associate Degree - Data Analysis

Minneapolis Community & Technical College

High School Diploma -

UBAYA High School
HAFID MOHAMED