Summary
Overview
Work History
Education
Skills
References
Timeline
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Hafsa Mohamed

Rochester

Summary

Dynamic and detail-oriented professional with extensive experience in patient care and customer service at Mayo Clinic. Proven ability to maintain confidentiality while delivering compassionate support. Skilled in electronic health records and effective communication, ensuring seamless collaboration with teams and enhancing customer experiences. Fluent in English and Somali, fostering inclusive interactions.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Gargaar
Rochester
08.2024 - 08.2025
  • Greeted and assisted guests upon arrival at the front desk.
  • Collaborated with office staff to streamline communication and workflow processes.
  • Handled confidential documents with care, ensuring privacy and security protocols were followed.
  • Greeted customers warmly and made them feel welcome.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained organized reception area, ensuring a professional environment.

Patient Care Assistant

Mayo Clinic
Rochester
06.2023 - 07.2025
  • Documented patient information accurately in electronic health records systems.
  • Collaborated with healthcare teams to provide comprehensive patient support.
  • Supported mobility for patients through safe transfer techniques and equipment use.
  • Responded to patient calls and requests with empathy and professionalism.
  • Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Responded quickly to emergency situations following established protocols.
  • Provided emotional support for distressed patients and families during difficult times.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Assisted with admission and discharge processes including completion of necessary paperwork.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.

Patient Care Assistant

Accracare
Rochester
09.2022 - 06.2023
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Kept instruments and equipment clean and sanitized.
  • Supported efficiency by maintaining current and accurate clerical paperwork.
  • Used hospital-approved devices and techniques to transport and lift patients.

Airport Customer Service Agent

Sun Country
Minneapolis
06.2021 - 08.2022
  • Assisted passengers with check-in and boarding procedures.
  • Managed customer inquiries and resolved service issues promptly.
  • Coordinated luggage handling and ensured proper tagging processes.
  • Provided information on flight schedules and gate changes to travelers.
  • Collaborated with team members to maintain a smooth operational flow.
  • Utilized airport systems for ticketing and reservation management efficiently.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Verified identification documents such as passports or driver's licenses.
  • Took reservations from patrons by phone or online.
  • Printed itineraries and tickets for passengers each day.

Cashier Helper

TJmax
Rochester
02.2020 - 02.2021
  • Assisted customers with transactions and payment processing at checkout.
  • Handled customer inquiries and resolved issues in a friendly manner.
  • Restocked merchandise and ensured product displays were visually appealing.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Operated cash register efficiently, ensuring accurate cash handling and transaction recording.
  • Supported the implementation of store promotions by setting up displays effectively.
  • Trained new staff on cashier procedures and customer service expectations.
  • Provided excellent customer service while ringing up purchases quickly and accurately.
  • Greeted customers in a friendly and professional manner.
  • Operated POS systems efficiently by entering data accurately into registers.
  • Balanced register drawers at the end of each shift.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

Some College (No Degree) - Nursing

Rochester Community And Technical College
Rochester, MN

Skills

  • Patient care
  • Electronic health records
  • Customer service
  • Front desk operations
  • Team collaboration
  • Confidentiality adherence
  • Hospitality services
  • Customer assistance and interaction
  • Verbal and written communication
  • Guest relations
  • Effective communication
  • Time management
  • Work prioritization
  • Effective planning
  • Initiative-taking
  • Complex Problem-solving
  • Phone etiquette
  • Decision-making
  • Record keeping
  • Fluent in Somali and English
  • Attention to detail

References

References available upon request.

Timeline

Front Desk Receptionist

Gargaar
08.2024 - 08.2025

Patient Care Assistant

Mayo Clinic
06.2023 - 07.2025

Patient Care Assistant

Accracare
09.2022 - 06.2023

Airport Customer Service Agent

Sun Country
06.2021 - 08.2022

Cashier Helper

TJmax
02.2020 - 02.2021

Some College (No Degree) - Nursing

Rochester Community And Technical College

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Hafsa Mohamed