Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Hailee Villwock

Hailee Villwock

Pine City

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Product Manager

Lakes Tax Advisors
11.2024 - Current


  • Oversee production operations, ensuring efficient and timely completion of projects.
  • Manage a team of 10 production staff, providing guidance and support to achieve department goals.
  • Develop and implement efficient filling systems to improve document organization and retrieval.
  • Manage daily office operations, including scheduling appointments, coordinating meetings and handling customer correspondence.
  • Assist in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments.
  • Manage the office budget, tracking expenses and identifying areas for cost saving measures.
  • Collaborate with HR staff to ensure compliance with employment laws and maintain accurate personal records.
  • Manage the onboarding of new employees, ensuring a smooth and positive experience and facilitating their integration into the company culture.

Server

CR's Sports Bar
11.2018 - 05.2024
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Worked with POS system to place orders, manage bills.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Consumer Loan Officer/Teller

Border Bank
03.2012 - 01.2018
  • Managed corporate staff schedules and trained new hires on teller and online banking procedures.
  • Responded to inbound calls for the online banking call center; resolved a wide range of customer issues.
  • Processed business credit reports and conducted OFAC screenings for compliance.
  • Handled a variety of customer communications via phone, email, and postal mail.
  • Balanced ATM and internal accounts with accuracy and accountability.
  • Executed teller transactions, including deposits, withdrawals, and merchant services.
  • Issued money orders, cashier's checks, and cash advances
  • Processed international and domestic wire transfers
  • Established personal and business accounts, encompassing consumer loans, savings accounts, checking accounts, and credit cards.
  • Evaluated and made decisions on overdrawn account items; communicated with customers regarding resolutions.
  • Organized and led local fundraising campaigns-food drives, clothing collections, cookbook sales-raising funds for area nonprofits.
  • Performed account maintenance, including change-of-address requests and check supply orders.
  • Operated proof machine for daily transaction balancing.


Server

50's Grill
12.2011 - 02.2014
  • Managed closing and opening duties, including restocking items.
  • Anticipated guests needs and addressed all requests promptly.
  • Accurately recorded orders and served food and beverages that exceeded guests' expectations.
  • Processed customer's cards for payment.

Personal Care Assistant

Life Works
05.2012 - 02.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored and assisted residents through individual service plans.
  • Planned activities to encourage movement, stretching, and strength building.

Education

Associate of Arts -

Anoka Ramsey Community College
Coon Rapids, MN
06-2015

Skills

  • Project planning
  • Staff management
  • Interpersonal communication
  • Loan origination
  • Underwriting
  • Proficient in 10-key
  • Customer service-focused
  • Relationship building and management

Certification


  • Tax interpretation-Independent Community Bankers Association of MN
  • Universal Banker Training - BVS
  • BLS CPR and First Aid Certified-American Heart Association

References

Patty Reuter

Retail Banking Manager & Vice President of Border State Bank

763-780-6600


Jerry Johnson

Owner of CR's Sports Bar

763-717-0327

Timeline

Product Manager

Lakes Tax Advisors
11.2024 - Current

Server

CR's Sports Bar
11.2018 - 05.2024

Personal Care Assistant

Life Works
05.2012 - 02.2013

Consumer Loan Officer/Teller

Border Bank
03.2012 - 01.2018

Server

50's Grill
12.2011 - 02.2014

Associate of Arts -

Anoka Ramsey Community College

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Hailee Villwock